Associate Engineer- 1st Level Support

Cradlepoint

1 - 2 years

2 - 5 Lacs

Noida

Posted:2 days ago| Platform:

Apply

Skills Required

Telecom SQL queries Operations Manager Linux SQL database Access management Netcool IP networking Telecommunication

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. This opportunity allows you to work closely with cross-functional teams, troubleshoot complex problems.

What you will do:

End-to-end applications monitoring.
Triaging of alarms from monitoring tools.
Monitoring performance graphs and dashboards.
Handling customer calls and emails.
User access management in application nodes and GUIs.
Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults.
Creation of emergency change request during major or critical incidents if required.
Creation of problem tickets whenever required post restoration of critical and major incidents.
Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents.
All activities like creation of tickets, acknowledging the customer emails etc are to be adhered with the SLA.

The skills you bring:

Must have
- Basic Linux knowledge
- Exposure to application monitoring & ticket handling.
- Good communication skills both written and verbal.
Good to have
- Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc
- Basic knowledge of database SQL queries and IP networking.
- Knowledge of Wallet or financial platform.
To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.
24X7 Rotational Shift Working.

Qualifications

1-2 years experience in IT or Telecom Industries.
Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent.

More Jobs at Cradlepoint

Data Engineer

Noida

1 - 4 yrs

INR 3 - 7 Lacs

Automation Engineer-BPMS Developer

Noida

2 - 6 yrs

INR 4 - 7 Lacs

Engineer- IP

Noida

4 - 8 yrs

INR 4 - 8 Lacs

AI and Int. Aut. Architect

Bengaluru

5 - 10 yrs

INR 16 - 20 Lacs

AI and Int. Aut. Engineer

Bengaluru

5 - 10 yrs

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.