Associate Director Transaction and Processing

As a Commercial Mortgage Loan Servicing Specialist at Trimont, you will be responsible for performing operational accounting activities related to account reconcilement and maintenance. Your duties will include providing operational accounting support to internal business groups and/or operations departments, ensuring that accounts are managed within the account policy requirements. You will analyze and review accounting documents for accuracy, trace and investigate transactions to resolve questionable data, and apply corrective actions when necessary. Additionally, you will prepare various reports using online systems, account reconciliation, and certification, as well as perform customer account maintenance duties and review taxes. You will also assist and provide guidance to lower-level Operations accounting clerks and specialists with the reconciliation of complex problems and may have direct/indirect responsibility for supporting, advising, and resolving disputes for customers, clients, and vendors. Acting as a subject matter expert, you will handle escalations and investigations and may have indirect/direct interaction with internal and external clients. You will also be involved in performing complex projects as requested. Your responsibilities will include analyzing Commercial Real Estate property financial statements on a quarterly and annual basis. You will review statements to assess workability, spread the income statements, provide occupancy updates, make adjustments based on guidelines set by the Commercial Real Estate Finance Council (CREFC), and document comments on Debt Service Coverage Ratio (DSCR) based on multiple criteria and property thresholds. You will provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies, managing cross-group projects, researching, responding to, and resolving complex inquiries, and training others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as understanding financial services and customer support. You will also support loan trading and assignments, prioritize work, provide day-to-day work leadership and mentorship to the support team, lead or contribute to customer issue resolutions that require coordination amongst various teams, collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. To qualify for this position, you should have at least 6 years of Commercial Mortgage Loan Servicing experience or equivalent demonstrated through work experience, training, military experience, or education. You should be able to analyze and interpret financial information, possess strong verbal and written communication skills, hold a Master's degree in finance and accounting, demonstrate the capacity to achieve results in a fast-paced, high-volume, and dynamic setting, exhibit organizational and administrative skills reflecting attention to detail and the ability to prioritize amidst competing demands, have a strong work ethic and a sense of urgency, be skilled in managing sensitive information while upholding privacy, proficient in handling workloads and special projects efficiently, and have the ability to work both independently and within a team environment. Trimont is an equal opportunity employer that celebrates diversity in the workplace. If you have a disability and need accommodation or assistance with the application process and/or using the website, please contact us. We maintain a drug-free policy to ensure a secure and productive space for all our team members.,