Associate Director Supply Chain

Associate Director Supply Chain - J49963

Role & responsibilities

Role Summary

This role is part of the global IT organization and will be instrumental in driving the evolution of our retail supply chain capabilities. The leader will oversee a team responsible for support, enhancements, and new initiatives across key supply chain domains including inventory management, warehouse management, order management, order fulfillment logic & available-to-promise (ATP), and transportation management systems.

Key Responsibilities:

Strategic Leadership

• Lead and scale the India-based Supply Chain Systems team (20100+ members) within the GCC.

• Align technology strategy with global supply chain and IT objectives.

• Drive modernization of legacy systems and adoption of scalable, cloud-native platforms.

Functional Oversight

• Oversee systems supporting:

Inventory Management

Warehouse Management

Order Management

Order Fulfillment & ATP Logic

Transportation Management

• Ensure seamless integration and performance across legacy, modern, and COTS platforms.

Delivery & Operations

• Manage end-to-end delivery of support, enhancements, and strategic initiatives.

• Establish and monitor KPIs for system performance, support SLAs, and project execution.

• Promote automation in testing, deployment, and operations to improve quality and efficiency.

• Strong program/project management and delivery ownership across large teams.

Modernization & Innovation

• Lead transformation initiatives to modernize supply chain systems and infrastructure.

• Evaluate and implement emerging technologies to enhance supply chain agility and resilience.

• Drive adoption of DevOps, CI/CD, and automated QA practices.

• Deep understanding of modern development paradigms, leveraging services, queues, and event-driven, disconnected architectures to build scalable and resilient systems.

Stakeholder Engagement

• Collaborate with global business and IT leaders to understand needs and deliver impactful solutions.

• Serve as a trusted advisor on supply chain technology strategy and execution.

Talent & Capability Building

• Attract, develop, and retain top talent in supply chain systems and IT delivery.

• Foster a high-performance culture focused on innovation, accountability, and continuous improvement.