Job
Description
As an Associate Director of Customer Onboarding at Bidgely, you will be a crucial part of the team, ensuring that customers have a seamless experience implementing the SaaS software. Your role will involve guiding customers through the onboarding process, providing leadership, and managing a team of onboarding specialists. **Key Responsibilities:** **Individual Contribution:** - Independently manage the complete onboarding lifecycle for a portfolio of customers, serving as the primary point of contact, technical program manager, and project manager. - Develop deep expertise in Bidgely's SaaS products, understanding the customer journey, business value propositions, and SaaS architecture. - Develop and execute comprehensive project plans, ensuring timely completion of key milestones and deliverables while aligning with customer objectives. - Adhere to industry-leading project management methodologies, meticulously managing schedules and budgets. - Manage and produce key project documents, ensuring clarity and alignment throughout the project. - Deliver engaging product demonstrations, tailored training sessions, and interactive workshops to equip customers with the knowledge and skills necessary to maximize platform utilization. - Offer continuous support and guidance to customers, promptly addressing inquiries and resolving issues to ensure a seamless onboarding experience. **Team Leadership:** - Act as an escalation point for complex customer issues or challenges on projects being led by other technical program managers. - Build and maintain strong relationships with key customer stakeholders across accounts. - Oversee the onboarding process for a larger portfolio of customers, ensuring consistent quality and customer satisfaction. - Collaborate with internal teams to ensure alignment and effective customer support. - Depending on Bidgely's growth, you may be required to build and manage a high-performing team of technical program managers. **Travel:** - Be willing to travel up to 50% of the time, both domestically and internationally, to customer sites across Asia and company offices in Bangalore and the US. - Effectively manage travel logistics and expenses, ensuring adherence to company policies. **About You:** - Customer-centric, results-oriented, problem-solver, team player, adaptable, and an excellent communicator. **What You'll Bring:** - 8-15 years of customer-facing experience, with at least 5 years focused on SaaS software implementation and onboarding. - Proven track record of successfully leading and managing complex software implementation projects for enterprise customers. - Experience building and managing high-performing teams. - Strong understanding of SaaS business models and customer lifecycle management. - Excellent project management skills and technical aptitude. - Bachelor's degree in a relevant field. **Nice to Have:** - Experience in the energy efficiency or utility industry. - Project Management Professional (PMP) certification. - Master's degree in a relevant field. Bidgely is an equal-opportunity employer dedicated to embracing diversity and equal opportunity. The company is committed to building a team that represents various backgrounds, perspectives, and skills to create a better future and workforce.,
