How You Fit In We’re looking for a dynamic Learning & Development Manager to design and drive our internal learning and enablement programs. In this role, you’ll take ownership of onboarding and skills development across the company—ensuring that every new hire quickly gains the knowledge and confidence to contribute effectively. Your work will directly impact employee productivity, quality of output, and cross-functional alignment. You will be responsible for learning Bidgely’s platform and tools in depth, working closely with teamsacross Product, Engineering, Delivery, and HR to identify training needs, and creating the processes, systems, and content to meet those needs. You’ll lead the development of structured, scalable learning paths, continuously evolve programs based on feedback and business priorities, and track training effectiveness with clear, actionable metrics. As a Learning & Development Lead You Will Rapidly gain a deep functional understanding of Bidgely’s products, tools, and processes to inform effective training design. Partner cross-functionally with Product, Engineering, Delivery, and HR teams to identify enablement gaps and align on training priorities. Design and deliver comprehensive training content, including onboarding curricula, role-based learning paths, hands-on labs, knowledge documentation, and asynchronous modules. Establish scalable onboarding programs for new hires across roles and regions, ensuring consistency and quality of ramp-up experiences. Develop structured assessments to evaluate readiness, capabilities, and skills progression. Create feedback loops through post-training evaluations, peer reviews, and performance analysis. Track and report on key enablement metrics, including onboarding completion, time-to-productivity, engagement levels, and training outcomes. Continuously improve training content and systems, updating materials to reflect evolving tools, processes, and team requirements How You Succeed Success in this role will be measured by your ability to: Reduce new hire ramp-up time through structured, role-specific onboarding. Improve the quality of deliverables across teams through capability-building initiatives. Drive employee engagement and confidence by enabling continuous learning opportunities. Implement a robust training infrastructure that scales with the company and evolves with the business. Skills and Qualifications 8+ years in a training, enablement, or instructional design role—preferably within a SaaS or technology-driven company. Demonstrated ability to design, manage, and scale internal training programs across diverse teams. Strong cross-functional collaboration skills; able to work with technical and non-technical stakeholders to gather content and deliver effective programs. Experience with learning tools and documentation platforms such as TalentLMS, Zoho Learn, Google Classroom, or similar. Excellent written and verbal communication skills. Analytical mindset with the ability to track progress and improve training effectiveness using data. Comfortable in a fast-paced, iterative environment with evolving business needs. This is going to be an Individual contributor role (IC) to begin with and this role expects candidates to be based out of Bangalore Diversity, Equity, Inclusion and Equal Opportunity At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties. Show more Show less
Who We Are Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Ranked #7 in Applied AI on Fast Company’s list of Most Innovative Companies in the World, Bidgely is putting customers at the center of the clean energy future What We Do Powered by our unique patented technology, Bidgely's UtilityAITM Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. How We Do It From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAITM energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit- Website: www.bidgely.com Blog: bidgely.com/blog How You Fit In We’re looking for a dynamic Learning & Development Manager to design and drive our internal learning and enablement programs. In this role, you’ll take ownership of onboarding and skills development across the company—ensuring that every new hire quickly gains the knowledge and confidence to contribute effectively. Your work will directly impact employee productivity, quality of output, and cross-functional alignment. You will be responsible for learning Bidgely’s platform and tools in depth, working closely with teams across Product, Engineering, Delivery, and HR to identify training needs, and creating the processes, systems, and content to meet those needs. You’ll lead the development of structured, scalable learning paths, continuously evolve programs based on feedback and business priorities, and track training effectiveness with clear, actionable metrics. As a Learning & Development Leader You Will Rapidly gain a deep functional understanding of Bidgely’s products, tools, and processes to inform effective training design. Partner cross-functionally with Product, Engineering, Delivery, and HR teams to identify enablement gaps and align on training priorities. Design and deliver comprehensive training content, including onboarding curricula, role-based learning paths, hands-on labs, knowledge documentation, and asynchronous modules. Establish scalable onboarding programs for new hires across roles and regions, ensuring consistency and quality of ramp-up experiences. Develop structured assessments to evaluate readiness, capabilities, and skills progression. Create feedback loops through post-training evaluations, peer reviews, and performance analysis. Track and report on key enablement metrics, including onboarding completion, time-to-productivity, engagement levels, and training outcomes. Continuously improve training content and systems, updating materials to reflect evolving tools, processes, and team requirements How You Succeed Success in this role will be measured by your ability to: Reduce new hire ramp-up time through structured, role-specific onboarding. Improve the quality of deliverables across teams through capability-building initiatives. Drive employee engagement and confidence by enabling continuous learning opportunities. Implement a robust training infrastructure that scales with the company and evolves with the business. Skills And Qualifications 8+ years in a training, enablement, or instructional design role—preferably within a SaaS or technology-driven company. Demonstrated ability to design, manage, and scale internal training programs across diverse teams. Strong cross-functional collaboration skills; able to work with technical and non-technical stakeholders to gather content and deliver effective programs. Experience with learning tools and documentation platforms such as TalentLMS, Zoho Learn, Google Classroom, or similar. Excellent written and verbal communication skills. Analytical mindset with the ability to track progress and improve training effectiveness using data. Comfortable in a fast-paced, iterative environment with evolving business needs. This is going to be an Individual contributor role (IC) to begin with and this role expects candidates to be based out of Bangalore Diversity, Equity, Inclusion and Equal Opportunity At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties.
Bidgely is an AI-powered SaaS Company dedicated to accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Ranked #7 in Applied AI on Fast Company's list of Most Innovative Companies in the World, Bidgely is committed to putting customers at the forefront of the clean energy future. Powered by our unique patented technology, Bidgely's UtilityAITM Platform revolutionizes multiple dimensions of customer data - including energy consumption, demographics, and interactions - into highly precise and actionable consumer energy insights. These insights are leveraged to provide each customer with personalized recommendations tailored to their individual personality, lifestyle, usage attributes, behavioral patterns, purchase propensity, and more. From a distributed energy resources (DER) and grid edge perspective, Bidgely is at the forefront of smart meter innovation, offering data-driven solutions for various aspects such as solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics, and time of use (TOU) rate designs. Bidgely's UtilityAITM energy analytics offers comprehensive visibility into generation and consumption, aiding in better peak load shaping, grid planning, and the provision of targeted recommendations for new value-added products and services. As a Learning & Development Manager at Bidgely, you will play a pivotal role in designing and implementing internal learning and enablement programs. Your responsibilities will include taking charge of onboarding and skills development across the company, ensuring that every new hire swiftly acquires the knowledge and confidence needed to contribute effectively. By collaborating closely with teams in Product, Engineering, Delivery, and HR, you will identify training needs and create processes, systems, and content to address those needs. Your role will involve leading the development of scalable learning paths, continuously refining programs based on feedback and business priorities, and monitoring training effectiveness using clear, actionable metrics. Your success in this role will be gauged by your ability to reduce new hire ramp-up time through structured, role-specific onboarding, enhance the quality of deliverables across teams, boost employee engagement and confidence through continuous learning opportunities, and establish a robust training infrastructure that can scale with the company and adapt to evolving business requirements. To excel in this position, you should ideally possess 8+ years of experience in a training, enablement, or instructional design role, preferably within a SaaS or technology-driven company. Demonstrated skills in designing, managing, and scaling internal training programs across diverse teams, strong cross-functional collaboration abilities, familiarity with learning tools and documentation platforms, excellent written and verbal communication skills, an analytical mindset, and adaptability to a fast-paced, iterative environment are key qualifications required for this role. Candidates are expected to be based out of Bangalore for this Individual contributor role (IC). Bidgely is committed to fostering Diversity, Equity, Inclusion, and Equal Opportunity in the workplace. We strive to build an inclusive atmosphere where every unique voice is valued and celebrated, believing that it not only enriches our company internally but also benefits our clients, customers, and community. We are an equal opportunity employer that values skills, talent, and passion over background, gender, race, age, or any other factors.,
Who We Are Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Ranked #7 in Applied AI on Fast Company’s list of Most Innovative Companies in the World, Bidgely is putting customers at the center of the clean energy future . What We Do Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. How We Do It From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit- Website: http://bidgely.com http://bidgely.comblog: bidgely.com/blog How You Fit In We are currently seeking an experienced Solution Architect to join our Customer Onboarding & Delivery team. The Solution Architect is responsible for the technical quality of all product implementations of Bidgely’s innovative energy management service with strategic utility customers worldwide. As a leader and subject matter expert, the Solution Architect utilizes technical, product, and management skills to ensure the technical soundness and readiness of implementations. The position reports into the VP, Global Delivery & Onboarding (with direct reporting to the Senior Solution Architect, Quality & Improvements), and works closely with other Solution/Technical Architects, Technical Program Managers, and all other relevant cross-functional teams. As a Solution Architect, you will: Become a cross-functional subject matter expert and collaborator; own the overall solution design and development for utility customers while working with our global engineering teams Utilize requirement analysis, customer journey scope discussion, data integration, machine learning algorithms, design, solution architecture, implementation, delivery, customer-facing technical issue resolution, and discussion to support Technical Program Managers and Delivery Managers Help remove guesswork and provide a framework; devise and own the gate process for each project that Technical Program Managers will follow to ensure every project is technically sound to achieve on-time, quality launches, without additional costs Ensure Technical Program Manager implementation of new products is at the same fidelity as legacy products, reviewing new product performance, test cases, project plans, and risk mitigation from contract signing to launch Own and coordinate the communication funnel between Product Management and implementation project teams regarding issues & risks impacting new product launches Create a robust structure for continuous improvement of technical implementations and product solutions that promptly responds to internal and external stakeholder feedback Utilize Bidgely product expertise and gap analysis to understand utility customer requirements, mapping, and customizations necessary to complete a project Regularly hold feedback and collaboration sessions with other Solution Architects to improve the quality of implementations, solution mapping gaps, and training of Technical Program Managers Manage select customer engagements using the Customer Onboarding team processes and tools Assist Sales teams by developing the technical content of proposals, shortlist presentations, and quality technical training as needed About You Innovation - You challenge the status quo to drive impact Results - Be dedicated to delivering stellar outcomes, and accept nothing less. Know your goals, chart your path, and execute with precision and passion. Quality - Quality is at the heart of everything you do. You take great pride in your work and are a trusted resource. Leadership - You shine at the front of the room. People respect and follow you. What You Will Bring Preferred Working knowledge of programming tools such as Java, Spring, Hibernate, J2EE, and REST Services is a plus Experience working in a fast-paced start-up environment Required BS/MS in Computer Science or equivalent engineering field Willingness to work in the IST evening hours until at least 12 am/1 am IST, Monday to Friday, to have a significant overlap with the US team and customers 3 - 6 years of proven expertise in developing and driving solution development for cloud-based implementations, especially in the B2B domain Excellent track record of designing and delivering system architecture, implementation, and deployment of successful solutions in a customer-facing role with large enterprises Strong interpersonal skills; you have the ability to create relationships with diverse and global business and IT stakeholders across time zones The ability to explain complex technical issues clearly to non-technical audiences. Excellent communication and conflict resolution skills; you are solution-focused and seek the best outcomes for the customer and our engineering team Strong problem-solving and analytical skills Remarkable attention to detail Excellent time management and prioritization between multiple projects Excellent written and verbal communication Desire and ability to stay current with the latest tools, technology ideas, and methodologies; share knowledge by clearly articulating results and ideas to key decision makers Why You Will Love Working at Bidgely Perks Opportunity to grow with a start-up - we offer stock options! Opportunity to work within a passionate team united by the goal of a clean energy future Flexible/Remote working environment Generous paid time off (vacation, personal, and sick leave) Internal mobility and growth opportunities Benefits Internet Reimbursement Group Medical Insurance & Personal Accident Coverage Spot bonuses and rewards programs Quarterly team outings & product meet up gatherings Pococare- help people become medical emergency ready Professional Development Allowances Location This is a remote role based in India with 10-15% travel within India and abroad Diversity, Equity, Inclusion and Equal Opportunity At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties
We Are Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Ranked #7 in Applied AI on Fast Company’s list of Most Innovative Companies in the World, Bidgely is putting customers at the center of the clean energy future What We Do Powered by our unique patented technology, Bidgely's UtilityAITM Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. How We Do It From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAITM energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit- Website: www.bidgely.com Blog: bidgely.com/blog About the Role: We are seeking a highly motivated and experienced Associate Director of Customer Onboarding to join our growing team. In this role, you will play a critical part in ensuring our customers have a smooth and successful experience implementing our SaaS software. You will be a trusted advisor and project manager, guiding customers from initial onboarding through to ongoing adoption and value realization. This role requires a unique blend of individual contribution and leadership, as you will both personally lead implementations and build/manage a team of onboarding specialists. Key Responsibilities: Individual Contribution: Independently manage the complete onboarding lifecycle for a portfolio of customers, serving as the primary point of contact, technical program manager, and project manager. Develop and maintain deep expertise in Bidgely's SaaS products, understanding the customer journey, business value propositions, and underlying SaaS architecture. Develop and execute comprehensive project plans, ensuring timely completion of key milestones and deliverables while aligning with customer objectives. Adhere to industry-leading project management methodologies, meticulously managing schedules and budgets. Proactively identify, assess, and mitigate risks through rigorous risk management tracking and techniques, demonstrating exceptional organizational, communication, and problem-solving skills. Manage and produce key project documents, including kickoff decks, customer journey maps, status reports, issue and risk logs, User Acceptance Testing (UAT) plans, training decks, and change orders, ensuring clarity and alignment throughout the project. Produce comprehensive technical and product documentation that clearly defines customer requirements and solution designs, working closely with customer IT and engineering development teams to ensure accuracy and completeness. Deliver engaging product demonstrations, tailored training sessions, and interactive workshops to equip customers with the knowledge and skills necessary to maximize platform utilization. Offer continuous support and guidance to customers, promptly addressing inquiries and resolving issues to ensure a seamless onboarding experience. Proactively identify and escalate potential risks or roadblocks, collaborating with internal teams to implement effective solutions and maintain project momentum. Actively participate in the development and refinement of onboarding best practices and methodologies, driving continuous improvement and enhancing the overall customer experience. Team Leadership: Act as an escalation point for complex customer issues or challenges on projects being led by other technical program managers, providing guidance and support to team members. Build and maintain strong relationships with key customer stakeholders across accounts, establishing trust and credibility. Oversee the onboarding process for a larger portfolio of customers, ensuring consistent quality and customer satisfaction. Achieve the highest customer feedback scores as measured by NPS. Conduct regular check-ins with customers to assess satisfaction and identify areas for improvement. Collaborate with internal teams (e.g., Sales, Product Management, and Engineering) to ensure alignment and effective customer support. Depending on Bidgely’s growth in the region, you will be poised to build and manage a high-performing team of technical program managers that aligns to the global standard, providing coaching, mentorship, and performance feedback. Travel: Be willing and able to travel up to 50% of the time, both domestically and internationally, to customer sites across Asia and company offices in Bangalore and the US. Effectively manage travel logistics and expenses, ensuring adherence to company policies. About You: Customer-centric: You are passionate about delivering exceptional customer experiences and building strong relationships. Results-oriented: You are driven to achieve goals and consistently exceed expectations. Problem-solver: You are adept at identifying and resolving complex issues, both independently and collaboratively. Team player: You thrive in a collaborative environment and enjoy working with others to achieve shared goals. Adaptable: You are comfortable working in a fast-paced, dynamic environment and can effectively manage multiple priorities. Excellent communicator: You possess strong written and verbal communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences. What You'll Bring: 8-15 years of experience in a customer-facing role, with at least 5 years specifically focused on SaaS software implementation and onboarding. Proven track record of successfully leading and managing complex software implementation projects for enterprise customers. Proven track record of handling critical escalations with senior management within the client’s organization; can communicate well with VP and C-level executives Experience building and managing high-performing teams, with a demonstrated ability to coach, mentor, and develop talent. Strong understanding of SaaS business models and customer lifecycle management. Excellent project management skills, with experience using project management tools and methodologies. Strong technical aptitude, with the ability to understand and explain complex technical concepts. Bachelor's degree in a relevant field (e.g., Computer Science, Business Administration). Nice to Have: Experience in the energy efficiency or utility industry. Project Management Professional (PMP) certification. Master's degree in a relevant field. Equal Opportunity Statement: Bidgely is an equal-opportunity employer. We are serious about and embrace diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills to build a better future and a better workforce.
Who We Are Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Ranked #7 in Applied AI on Fast Company’s list of Most Innovative Companies in the World, Bidgely is putting customers at the center of the clean energy future . What We Do Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. How We Do It From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. For more information, please visit- Website: http://bidgely.com http://bidgely.comblog: bidgely.com/blog How You Fit In At Bidgely, the Presales and Solution Engineering team plays a pivotal role in analyzing market trends & customer needs, and using these inputs to guide Bidgely’s sales, marketing & innovation efforts. This role offers critical support to Bidgely’s sales process by interfacing with customers to understand their needs, solution designing, providing technical / product support in sales calls, and responding to RFPs. As Solution Consultant, Presales and Solution Engineering, you will report to the Director, Presales and Solution Engineering with a dotted line reporting to the Vice President, International Sales and will be a key player in driving Bidgely’s market share growth. You will have extensive experience working with the utility industry on presales, sales, and solutioning, and have a solid understanding of how regulations work as well as the RFP process. You will be well versed with the various megatrends impacting the industry, how these megatrends are transforming various programs in this industry related to customer experience, energy efficiency, grid modernization, and transportation and electrification, and the role that analytics and artificial intelligence will play What You Can Look Forward To The role is a very good mix of solution design, proposal development, client engagement, technical expertise, and innovation. Drive Revenue Growth Collaborate with the International Sales team to help deliver on revenue targets by providing strategic opportunity support as a subject matter expert (SME) for Bidgely’s current and future customers. Collaborate with clients to understand their unique business challenges and objectives and design and present tailored solutions that leverage Bidgely’s technology to address them. Work with the sales/marketing/presales teams to strategize pricing and packaging, develop winning proposals, and build client strategies. Manage technical components of RFPs/RFIs and prepare program designs and data models in support of these RFP/RFI submissions. Interface directly with Bidgely customers in presentations, meetings, interviews and demonstrations to provide expert guidance on Bidgely’s solutions and build strong relationships with clients. Influence Long-term Company Strategy Apply deep understanding of the regulated & deregulated utility markets, and how Bidgely can play a disruptive role in scaling artificial intelligence across the market. Use market and customer knowledge to develop long-term strategies to guide the product, technology, and marketing functions on innovation and product positioning in collaboration with the Director, Presales and Solution Engineering. Collaborate cross functionally to conceptualize solution enhancements that will help penetrate accounts / markets / regions; Serve as the SME both internally and externally Collaborate with a variety of cross-utility stakeholders and effectively influence the buying teams to embrace and adopt optimal Bidgely solutions Evangelize Bidgely via thought-leadership webinars, white papers, case studies, and presentations at external utility industry conferences Support Director in enhancing Operational Excellence in the Presales and Solution Engineering team Key Performance Indicators (For Full Year) Prepare standard RFP content and presales deck tailored for EMEA & APAC regions, including India. Update content every 6 months Prepare competitive battlecards for international regions and update every 6 months. Strategize & standardize RFPs and ensure high quality output so as to minimize RFP-related executive workload Scope and write 15 non-solicited proposals as the SME lead Prepare and present at least 25+ client presentations and demos alongside international sales team Represent Bidgely at 2+ conferences; present or participate in panel in at least 2+ conferences You Will Bring Preferred: MBA or other advanced degree Startup and/or consulting experience, particularly in technology and energy sectors Required: Bachelor’s degree or equivalent experience 4+ years experience in the utility or renewable energy space and knowledge of the regulated/de-regulated utility market 4+ years experience in a solutions engineering or pre sales related position Strong data analytical skills Strategic, big picture, out-of-the-box thinking with ability to connect the dots and distil megatrends into product and sales level strategies Experience developing & delivering client-focused solutions to anticipate and exceed customer needs Proven ability to meet deadlines by prioritizing and re-prioritizing tasks Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including CXOs. Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills Agile working mode and self starter with quick turn around capabilities Hungry to learn, and make an impact on our clean energy future! About You Connect-the-dots - Can quickly understand customer needs - spoken and unspoken - to distil them into custom solutions that address these needs Analytical - Able to analyze data and extract insights out of them to feed into solutioning, RFP/RFI responses and Innovative - Can be creative with how technology-based solutions can be applied towards addressing client needs Result Driven - Be dedicated to delivering stellar outcomee with precision and passion Quality Focused - Quality is at the heart of everything we do. We take great pride in our work and are a trusted resource for our team and the industry. Diversity, Equity, Inclusion and Equal Opportunity At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties
As an Associate Director of Customer Onboarding at Bidgely, you will be a crucial part of the team, ensuring that customers have a seamless experience implementing the SaaS software. Your role will involve guiding customers through the onboarding process, providing leadership, and managing a team of onboarding specialists. **Key Responsibilities:** **Individual Contribution:** - Independently manage the complete onboarding lifecycle for a portfolio of customers, serving as the primary point of contact, technical program manager, and project manager. - Develop deep expertise in Bidgely's SaaS products, understanding the customer journey, business value propositions, and SaaS architecture. - Develop and execute comprehensive project plans, ensuring timely completion of key milestones and deliverables while aligning with customer objectives. - Adhere to industry-leading project management methodologies, meticulously managing schedules and budgets. - Manage and produce key project documents, ensuring clarity and alignment throughout the project. - Deliver engaging product demonstrations, tailored training sessions, and interactive workshops to equip customers with the knowledge and skills necessary to maximize platform utilization. - Offer continuous support and guidance to customers, promptly addressing inquiries and resolving issues to ensure a seamless onboarding experience. **Team Leadership:** - Act as an escalation point for complex customer issues or challenges on projects being led by other technical program managers. - Build and maintain strong relationships with key customer stakeholders across accounts. - Oversee the onboarding process for a larger portfolio of customers, ensuring consistent quality and customer satisfaction. - Collaborate with internal teams to ensure alignment and effective customer support. - Depending on Bidgely's growth, you may be required to build and manage a high-performing team of technical program managers. **Travel:** - Be willing to travel up to 50% of the time, both domestically and internationally, to customer sites across Asia and company offices in Bangalore and the US. - Effectively manage travel logistics and expenses, ensuring adherence to company policies. **About You:** - Customer-centric, results-oriented, problem-solver, team player, adaptable, and an excellent communicator. **What You'll Bring:** - 8-15 years of customer-facing experience, with at least 5 years focused on SaaS software implementation and onboarding. - Proven track record of successfully leading and managing complex software implementation projects for enterprise customers. - Experience building and managing high-performing teams. - Strong understanding of SaaS business models and customer lifecycle management. - Excellent project management skills and technical aptitude. - Bachelor's degree in a relevant field. **Nice to Have:** - Experience in the energy efficiency or utility industry. - Project Management Professional (PMP) certification. - Master's degree in a relevant field. Bidgely is an equal-opportunity employer dedicated to embracing diversity and equal opportunity. The company is committed to building a team that represents various backgrounds, perspectives, and skills to create a better future and workforce.,
Role Overview: At Bidgely, you will play a crucial role as a Solution Consultant in the Presales and Solution Engineering team. Your main responsibility will be to analyze market trends and customer needs to guide sales, marketing, and innovation efforts at Bidgely. You will work closely with customers to understand their requirements, design solutions, provide technical support during sales calls, and respond to RFPs. Reporting to the Director, Presales and Solution Engineering, and with a dotted line reporting to the Vice President, International Sales, you will be instrumental in driving Bidgely's market share growth. Your extensive experience in the utility industry on presales, sales, and solutioning will be invaluable in this role. Key Responsibilities: - Collaborate with the International Sales team to support revenue targets by providing strategic guidance as a subject matter expert for current and potential customers - Understand clients" unique challenges and objectives to design tailored solutions using Bidgely's technology - Work with sales, marketing, and presales teams to strategize pricing, develop proposals, and build client strategies - Manage technical aspects of RFPs/RFIs and prepare program designs and data models for submissions - Present Bidgely's solutions to customers in meetings, interviews, and demonstrations to build strong relationships Qualifications Required: - MBA or other advanced degree preferred - Bachelor's degree or equivalent experience required - 4+ years of experience in the utility or renewable energy space with knowledge of regulated/de-regulated markets - 4+ years of experience in solutions engineering or presales - Strong data analytical skills - Ability to think strategically and connect market trends to product and sales strategies - Demonstrated ability to communicate effectively and influence stakeholders at all levels - Agile working style with quick turnaround capabilities - Passionate about learning and contributing to the clean energy future Additional Details: Bidgely is committed to fostering diversity, equity, inclusion, and equal opportunity. The company values every employee's unique voice, background, and perspective, believing that an inclusive workplace leads to personal and professional growth for all. Hiring decisions are based on skills, talent, and passion, promoting a culture where every individual can thrive and make a difference. For more information about Bidgely, visit their website at http://bidgely.com and their blog at bidgely.com/blog.,