Associate - Desktop Support

3 - 4 years

4 - 5 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Provide first-line support for desktop systems, including troubleshooting hardware and software issues for end-users.
  • Install, configure, and maintain desktop hardware, software, and peripherals within the organization's network.
  • Assist with onboarding new employees by setting up their workstations and ensuring they have access to necessary applications and systems.
  • Manage IT inventory, ensuring accurate tracking of all desktop equipment and related assets.
  • Educate and support staff on the effective use of technology, including software applications and best practices for security and efficiency.
  • Document support activities and solutions in a ticketing system to maintain a comprehensive knowledge base.
  • Collaborate with the IT team to identify and implement improvements in desktop support processes and user experience.

Preferred candidate profile

  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Proven experience in a desktop support or technical support role, ideally in a luxury or high-end retail environment.
  • Strong knowledge of Windows and Mac operating systems along with troubleshooting methodologies.
  • Familiarity with common software applications and tools relevant to the luxury goods industry, including Microsoft Office Suite and Adobe products.
  • Excellent interpersonal and communication skills to effectively interact with employees at all levels of the organization.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining attention to detail.
  • Professional certification such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar is a plus.

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