Associate Customer Success Manager

Associate Customer Success Manager

What You'll Do

• Onboard customers

  with integration support and drive product adoption.
• Act as the

  point of contact for accounts

  and be responsible for customer growth.

• Build relationships

  with marketing and product team POCs at customer organizations.
• Provide relevant

  CRM and mobile marketing automation expertise

  to customers.

• Advise clients

  on the most effective ways to use the MoEngage Platform.
• Be a

  Product Evangelist

  , consulting top internet companies on their growth strategies.

Skills & Qualifications

• Experience working with clients or managed accounts, covering Technical, Presales, and Technical Account Management.
• Understanding of the

  Mobile Ecosystem & App Marketing

  . Previous experience in a Success or Support Engineer role for a SaaS company is a plus.
• Ability to understand customer requirements and identify how MoEngage can add value.
• A strong sense of

  ownership

  for the post-sales relationship and customer growth.

• Empathy

  essential for any client-facing role and for collaborating with internal teams.
• Strong

  written and verbal communication skills

  .

What We Offer

• An opportunity to

  work at scale

  and continuously challenge yourself.
• Collaborate with a

  smart team

  that grew up in the mobile-first world.
• Work on an

  award-winning product

  with cutting-edge tech.
• Access to top-tier tech and software, including

  Gainsight

  .
• Our learning program,

  Xcelerator

  , to fuel your learning goals.
• A chance to work alongside exceptional CSM Leaders and a truly cool team.