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Outpace Consulting Services
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Associate : Customer Service

Associate : Customer Service

Outpace Consulting Services

1 - 5 years

3 - 11 Lacs

Kolkata West Bengal India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Telecom Networking Client Management remote operations Service Fulfillment (SF)

Work Mode

Remote

Job Type

Full Time

Job Description

Candidate should have minimum 1 Year experience in Telecom/ ISP Industry in Client Management. Communication must be good to communicate with end customers & internal stake holder Candidate should have basic knowledge in Telecom and network. Candidate should have excellent written and verbal communication. Coordination skill is mandatory to complete the delivery/task assigned within SLA Supplier shall be responsible for troubleshooting du customers technical issue remotely (Remote Operations) and on site (Field Operations). The Supplier needs to follow a TT system for attending and resolving customer complaints. Du (Distributed Unit) classifies service fulfilment (SF) services which need to be provided by the Supplier for fixed segments for Consumer, Enterprise and FNL. The SF team shall be responsible for activating, amending, suspending, reconnecting, and terminating customer products remotely and through field visits. The Supplier to perform field service and remote fulfillment services. Desired Competencies: Experience in Telecom domain Basic Telecom Networking Knowledge Understanding on Networking Good communication Customer Coordination Good knowledge in MS Office

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Associate : Customer Service