Associate CS Rep

As an Associate Customer Success Representative at Reach, a global SaaS platform specializing in powering network-based services, you will be a crucial part of the next-generation Customer Care team. Your main focus will be on providing exceptional experiences for both agents and customers. Here's what you can expect in this role: - Assist customers through various communication channels such as phone calls, emails, texts, and Live Chat while ensuring a personalized and empathetic approach in every interaction. - Multitask effectively to deliver outstanding customer care across multiple inbound channels simultaneously. - Stay composed and prioritize urgent needs efficiently, staying updated on digital tools and technologies used by customers. - Excel in communication across all mediums and demonstrate a genuine passion for customer service. - Manage multiple priorities effectively with excellent organizational skills. - Show a strong desire for continuous learning and personal growth, thriving in a fast-paced environment and remaining composed under pressure. - Utilize your problem-solving skills, honesty, trustworthiness, and reliability to deliver exceptional service. Qualifications required for this role: - High School diploma or above. - 1-3 years of work experience in a customer-facing role. - Fluency in English. Please note: - The working hours are aligned with US daytime as the India team supports US operations 24/7. - Shift timings will typically fall between 6:30 pm to 6:30 am IST, with adjustments during US daylight savings time. - Flexibility to work within these hours is required, including the possibility of shifts between 12 am to 7:30 am IST. - Shift timings may vary daily based on the Company's schedules and operational needs.,