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Opentext
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Associate Consultant

Associate Consultant

Opentext

1 - 3 years

5 - 9 Lacs

Bengaluru

Posted:18 hours ago| Platform:

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Skills Required

Application support Change management Managed services Linux SOC SMB J2Ee Windows Information management ITIL

Work Mode

Work from Office

Job Type

Full Time

Job Description

OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

Your Impact

This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance, and Developing new applications or functionalities based on customer requirements. Application Management and Support involves day-to-day application administration and support function. Support would be both proactive as well as reactive based on whether the engineer is action on a tip off from an alert, or from a manual observation, or from a customer ticket. Application Maintenance involves developing fixes for defects in code.

You are great at

Providing Application Support for OpenText AppWorks (formerly Process Suite).

Very good hands-on experience on Java /J2EE.

Willing to be an expertise in Appworks OT Product in short duration.
Software maintenance for applications written and running on top of AppWorks or Process Suite
Proficiency and solid understanding of either Linux or the Windows operating system
Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite
Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus

What it takes

Provide Support for applications developed on AppWorks or Process Suite
Work in shifts - morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis
Application maintenance developing code fixes on top of AppWorks or Process Suite
Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db. etc.
Manage and maintain application, system configurations in a CMDB
Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc.
Well acquainted with change management procedures, and capable of changing engineering with the ability to develop clear and detailed documentation around the changes
Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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Software Development

Waterloo ON

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Associate Consultant