Associate, Client Support

The Team:As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager.

Responsibilities and Impact:

• Ensure customers of Counterparty Manager receive first-class service consistent with S&P Globals expectations.
• Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager
• Understand client mapping requirements for data, API, and questionnaire purposes and facilitate entering that information into the system.
• Provide front-line daily support for all clients including capture of bugs and enhancements.
• Coordinate with various internal business functions, including sales, operations, and development, to resolve client queries.

Compensation/Benefits Information:

Final base salary for this role will be based on the individuals geographic location, experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits.

Basic Required Qualifications:

• Ability to work independently while still interacting within an integrated team structure.
• Experience with Microsoft Suite of products (Excel, Word, Outlook, etc.)
• Personal initiative and ability to prioritize and multi-task efficiently and effectively.
• Bachelors degree and experience in Client Support is a plus.
• Ability to work a hybrid schedule out of the Gurgaon office (Flexible 2 days a week in the office)
• Open to working in America hours (Night Shift) and Weekends.
• Fluent English speaker.

Additional Preferred Qualifications:

• Great listening skills and responses.
• Organized and diligent.
• Strong analytical and interpersonal skills.
• Knowledge of additional foreign languages is a plus.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in India.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.