Associate - Client Relations

About the Role:
We are looking for a smart, outgoing male candidate with 1–2 years of client-facing experience, preferably within the software industry. As an Associate – Client Relations, you will be a key player in coordinating ERP project activities, managing client communication, and ensuring smooth collaboration between clients and internal teams.

Skills and Qualifications

• 1–2 years of experience in a client-facing role, preferably within the software/IT industry.
• Strong verbal and written communication skills.
• Logical thinker with good problem-solving abilities.
• Basic understanding of financial/accounting concepts is a plus.
• Familiarity with Jira, ticketing systems, or other project management tools.
• Organized, proactive, and able to manage multiple responsibilities.

Responsibilities:

• Liaise between clients and software development teams.
• Understand client requirements and support work allocation.
• Manage daily stand-ups and project tasks via Jira.
• Handle client communication through calls, emails, and messaging platforms.
• Lead weekly sprint meetings and manage user stories.
• Oversee the ticketing system and provide client training on new releases

Client Management responsibilities

• Client communication through calls, mails, Whatsapp etc
• User story management
• Weekly sprint meeting with client
• Ticketing system management
• User training based on new releases

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Client Relations: 1 year (Required)
• ERP systems: 1 year (Preferred)

Willingness to travel:

• 25% (Required)