Associate - Business Analyst-Back-End/ Non Voice / Customer Service -Email

As an English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat, your role will involve having good knowledge of Airlines Fares, Hotel & Car bookings, and working experience on GDS handling all types of travel related queries including Ticket Issuance, Re-issue, Refunds, and EMDs. You are expected to maintain high accuracy and productivity standards, and have the willingness to learn. Your key responsibilities will include: - Interacting with clients through email for query resolution - Building and maintaining good working relationships with customers - Participating in process improvement initiatives - Being flexible and change ready in a dynamic work environment - Working on all Indian holidays as the process requires to follow servicing market holidays No specific qualifications are mentioned in the provided job description. If there are any additional details of the company present in the job description, please provide them separately.,