Job
Description
You will be joining ArcelorMittal's IT team as an Associate Analyst - Operations Monitoring. As a key player in the Supply Chain team, your role will involve monitoring IT systems, servers, applications, and network components, primarily in an Azure cloud environment with .NET applications running on Kubernetes and ASB. Your main responsibilities will include promptly detecting and reporting system issues, following SOPs to assess and escalate incidents, and maintaining detailed incident and service request tickets in the ticketing system (ServiceNow). You will also be required to communicate effectively with technical teams, document recurring issues, and suggest improvements to existing SOPs and monitoring configurations. In addition, you will perform basic troubleshooting and escalate more complex problems to the responsible teams. Key Responsibilities: - Monitor IT systems, servers, applications, and network components in an Azure cloud environment with .NET applications running on Kubernetes and ASB - Promptly detect and report system issues, alerts, or anomalies as per defined thresholds and criteria - Follow SOPs to assess and escalate incidents appropriately, ensuring adherence to SLAs and response times - Create, update, and maintain detailed incident and service request tickets in the ticketing system (ServiceNow) - Communicate clearly with technical teams to assist in resolution or escalate critical issues - Document recurring issues and suggest improvements to existing SOPs and monitoring configurations - Perform basic troubleshooting and escalate more complex problems to responsible teams Qualifications Required: - 12 years of experience in IT monitoring, helpdesk, or operations center roles - Familiarity with monitoring and alerting tools - Experience with ticketing systems - Strong attention to detail and organizational skills - Good communication and documentation skills - Ability to work independently and under pressure in a fast-paced environment - Bachelor's degree in Computer Science, Computer Engineering, Electronics Engineering, or equivalent - Advanced level of English proficiency (verbal & written) Join ArcelorMittal's global team of talented individuals committed to building a better world with smarter low-carbon steel. With a culture fueled by an entrepreneurial spirit and a passion for excellence, you will have access to flexible career pathways and the latest technology and business tools to learn, take ownership, and face exciting challenges every day. You will be joining ArcelorMittal's IT team as an Associate Analyst - Operations Monitoring. As a key player in the Supply Chain team, your role will involve monitoring IT systems, servers, applications, and network components, primarily in an Azure cloud environment with .NET applications running on Kubernetes and ASB. Your main responsibilities will include promptly detecting and reporting system issues, following SOPs to assess and escalate incidents, and maintaining detailed incident and service request tickets in the ticketing system (ServiceNow). You will also be required to communicate effectively with technical teams, document recurring issues, and suggest improvements to existing SOPs and monitoring configurations. In addition, you will perform basic troubleshooting and escalate more complex problems to the responsible teams. Key Responsibilities: - Monitor IT systems, servers, applications, and network components in an Azure cloud environment with .NET applications running on Kubernetes and ASB - Promptly detect and report system issues, alerts, or anomalies as per defined thresholds and criteria - Follow SOPs to assess and escalate incidents appropriately, ensuring adherence to SLAs and response times - Create, update, and maintain detailed incident and service request tickets in the ticketing system (ServiceNow) - Communicate clearly with technical teams to assist in resolution or escalate critical issues - Document recurring issues and suggest improvements to existing SOPs and monitoring configurations - Perform basic troubleshooting and escalate more complex problems to responsible teams Qualifications Required: - 12 years of experience in IT monitoring, helpdesk, or operations center roles - Familiarity with monitoring and alerting tools - Experience with ticketing systems - Strong attention to detail and organizational skills - Good communication and documentation skills - Ability to work independently and under pressure in a fast-paced environment - Bachelor's degree in Computer Science, Computer Engineering, Electronics Engineering, or equivalent - Advanced level of English proficiency (verbal & written) Join ArcelorMittal's global team of talented individuals committed to building a better world with smarter low-carbon steel. With a culture fueled by an entrepreneurial spirit and a passion for excellence, you will have access to flexible career pathways and the latest technology and business tools to learn
