Assoc Dir, Operations Team

Lead Safety staff responsible for Safety Operations processing in alignment with departmental and corporate standards. Contribute to Global initiatives. Work in close collaboration with SM and other relevant stakeholders supporting the achievement of local and global deliverables and metrics.

Essential Functions

• Collaborate with other operations specialist s managers to address problem areas, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency. Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
• Ensure direct reports are cross trained on Safety service offering
• monitor and develop training plans
• identify training and development needs of staff in collaboration with Training team and Safety Management.
• Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with operations specialist managers.
• Work with Safety Management constructively in a matrix framework to achieve project and customer deliverables.
• Hold at least bi-monthly meetings with direct reports to discuss, at a minimum: project status, including timelines, delivery updates, financial aspects of the group or project, and potential risks, associated mitigation and support required; status of any initiatives that they may be involved in; the teams utilization rates; the direct reports training and other administrative obligations, such as Standard Operating Procedures (SOPs) and corporate training mandates; personnel issues; and career or training objectives.
• Create and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment.
• Efficiently conveying messages from leadership to direct reports and teams, as well as effectively communicating issues and opportunities up to leadership
• Might be needed to serve as the designated substitute or alternatively ensure coverage is in place for direct reports during their absence or in case of turnover
• Prepare, present and respond in bid defense meetings and discussions. May input into more complex requests for information (RFIs) or requests for proposal (RFPs). Liaise with Business Development to give timely inputs regarding the feasibility of all new proposals going out to clients.
• Contribute at IQVIA internal cross-functional project team meetings interfacing with other functional leads customer project status meetings and oversight group meetings. Subject Matter Expert (SME) Meetings, as appropriate.
• Qualifications
• Bachelors Degree Scientific or healthcare discipline or allied life sciences Req
• Bachelors degree in life sciences or related field and up to 10 years of relevant experience, inclusive of up to 5 years of PV experience and up to 4 years of experience in managing a workforce of up to 100 employees and or equivalent combination of education, training and experience. Pref
• In-depth knowledge of Safety service lines. Advanced
• willingness to increase knowledge across Safety service lines and develop new skills. Advanced
• Flexibility to operate in shifts. Advanced
• Flexibility to support in global time zones as required. Advanced
• Strong business acumen; financial management and budgeting skills.
• Proven Staff management skills, strong leadership, motivational and influencing skills.
• Strong project management; strategic planning; delegation and organisational skills. Proven ability to work on multiple projects and manage competing priorities.
• Confident in raising and discussing sensitive topics without management intervention and in communicating effectively with senior levels of management in both IQVIA and customer organizations
• Demonstrated ability to remain calm and assertive yet diplomatic in more challenging interactions with customers and colleagues.
• Excellent communication (both verbal and written), presentation and negotiation skills.
• Ability to establish and maintain effective working relationships with coworkers, direct reports, managers, and customers at a senior level
• Autonomous independent decision-making; problem solving and judgment skills.
• Strong customer focus; account and alliance management and experience in customer contracting models.
• Proven ability to professionally network; present and lead at meetings/ teleconferences.
• Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities.
• Demonstrate excellent flexibility; self-motivation; creativity; innovation and solutions driven approach.
• Demonstrates financial awareness. Promotes good practices to manage financial performance
• Strong ownership skills: take initiative and move forward with limited guidance.