Assitant Manager - Ticketing

Assistant Manager - Ticketing

Department: Ticketing
Reporting To: Assistant General Manager
Experience: 5-8 yrs
Location : Chennai

Responsibilities:

● Handle ticketing for corporate and VIP clients across international and domestic sectors.

● Provide multiple flight options, coordinate closely for boarding passes, insurance, and visa details.

● Issue, reissue, and manage ticket refunds and changes.

● Support junior ticketing executives by training and guiding.

● Manage records, maintain daily DSR, coordinate with hotel and visa teams post-ticket issuance.

Skills Required:

● Expertise in GDS platforms (Amadeus, Sabre).

● Excellent ticketing knowledge, especially international routes, baggage rules, and airline policies.

● Client handling, multitasking, and emergency handling capabilities (24x7 support mindset).

Preferred Qualifications:

● IATA certification or Diploma in Travel & Tourism.

● Minimum 10 years experience in ticketing, preferably corporate with at least 3 years in a leadership role.

Performance Metrics:

● Ticket issuance accuracy.

● Turnaround time on booking responses.

● Client satisfaction and escalation management.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person