ASSISTNAT MANAGER TRAINING

Key Responsibilities

1. Training Needs Analysis

   :
• Conduct regular assessments and surveys to identify skill gaps and training needs within the retail workforce.
  
• Collaborate with managers and department heads to understand specific team requirements and align training programs accordingly.
  

2. Program Development

   :
• Design and develop training modules that cover key areas such as customer service, product knowledge, sales techniques, operational procedures, and compliance.
  
• Develop e-learning programs, in-person workshops, and blended training sessions.
  
• Create a structured onboarding training program for new hires to integrate them into the company effectively.
  

3. Training Delivery

   :
• Deliver training sessions to retail employees, either in person or via online platforms.
  
• Train management teams on leadership skills, team-building, and performance management techniques.
  
• Lead role-playing exercises, product demonstrations, and skill-building activities to engage employees.
  

4. Performance Tracking & Evaluation

   :
• Monitor and evaluate the effectiveness of training programs through assessments, quizzes, surveys, and feedback from employees and managers.
  
• Track employee progress and development post-training, providing additional support when necessary.
  

5. Employee Development

   :
• Create career development paths and succession planning initiatives to promote internal growth and employee retention.
  
• Encourage self-learning through workshops, seminars, and other learning opportunities for employees.
  
• Offer coaching and mentorship to employees who show potential for leadership roles.
  

6. Compliance & Standards

   :
• Ensure all training programs comply with Company standards, company policies, and legal requirements.
  
• Conduct regular audits of training materials and delivery methods to ensure accuracy and relevance.
  
• Maintain records of all training activities, certifications, and employee development milestones.
  

7. Stakeholder Collaboration

   :
• Partner with HR teams to understand operational goals and adjust training priorities accordingly.
  
• Report on the effectiveness of training programs to senior management and suggest improvements based on feedback.
  

8. Employee Engagement

   :
• Motivate and inspire employees by highlighting the benefits of continuous learning and development.
  
• Create an open environment for employees to ask questions, provide feedback, and share training needs.
  

Key Qualifications

• Education

  : Bachelor's degree in Human Resources, Business Administration, Retail Management, or a related field. A Masters degree or certifications in Learning and Development (e.g., CPLP, ATD) is a plus.

• Experience

  :
• Minimum of

  3-5 years

  of experience in training and development, preferably in a retail or customer service environment.
• Experience in designing and delivering training programs, including both in-person and virtual training.
  
• Proven experience in managing training projects and handling a large volume of employees.
  

• Skills & Competencies

  :
• Strong

  communication

  and

  presentation skills

  .
• Excellent organizational and

  project management

  abilities.
• Proficiency in creating and editing training materials (e.g., manuals, handouts, videos).
  
• Ability to analyze training effectiveness through feedback, surveys, and performance metrics.
  
• Strong interpersonal skills with the ability to engage and motivate diverse employee groups.