Assistant Vice President- Sales Cloud, Service Cloud Technical Architect

Ready to build the future with AI

At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atand on,,, and

Inviting applications for the role ofAssistant Vice President- Sales Cloud, Service CloudTechnicalArchitect

This role leads the architecture and delivery of Salesforce Sales Cloud and Service Cloud solutions. It blends deep platform expertisewith strategic leadership to drive CRM transformation across sales, service, and customer experience domains

Responsibilities

• 
  

  Design and implement end-to-end Salesforce Sales & Service Cloud solutions

• 
  

  Lead technical discovery sessions and translate business needs into scalable architectures

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  Oversee custom development, integrations, and data migration strategies

• 
  

  Ensure security, performance, and compliance across CRM implementations

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  Collaborate with cross-functional teams to align solutions with business goals

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  Provide technical governance and enforce best practices

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  Mentor developers and consultants support pre-sales activities and solution workshops

Leadership & Strategic Impact

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  Acts as a technology thought leader within the organization

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  Drives innovation and continuous improvement in Salesforce architecture

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  Collaborates with senior leadership to align solutions with business goals

Qualifications we seek in you!

Minimum Qualifications and Core Competencies:

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  B.E or B.Tech or MCA

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  Relevant years of Salesforce experience, with strong expertise in Sales Cloud and Service Cloud

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  Proficiency in Apex, Lightning Web Components, Visualforce, and API integrations

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  Experience with Omni-Channel, Case Management, Lead & Opportunity Management

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  Familiarity with Einstein AI, Knowledge Base, CTI integrations, and automation tools

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  Strong understanding of data modeling, security models, and deployment strategies

• 
  

  Excellent communication and stakeholder management skills

Preferred: Salesforce certifications such as:

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  Salesforce Sales Cloud Consultant

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  Salesforce Service Cloud Consultant

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  Platform Developer I & II

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  Application Architect or Technical Architect (CTA)

Why join Genpact

• 
  

  Lead AI-first transformation - Build and scale AI solutions that redefine industries

• 
  

  Make an impact - Drive change for global enterprises and solve business challenges that matter

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  Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

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  Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

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  Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

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  Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.