11 Cti Integrations Jobs

Role & Responsibilities The Manager/Deputy Unit Manager Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration. Key Responsibilities- Dialer Strategy & Execution: Manage end-to-end execution of multiple dialer campaigns across vari...

We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical role in the design, development, and implementation of our Service Cloud platform. The ideal candidate will have a deep understanding of Salesforce best practices, a strong background in Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable and robust solutions that enhance our client and agent experience. Key Responsibilities: Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on Service Cloud features such as Console, Omnichannel, Case Management, Knowledge, and CTI integrations. Write robust, scalable, and efficient Apex...

As a Salesforce Service Cloud Lead Developer at NTT DATA, your role will involve leading the design, development, and delivery of enterprise-grade CRM solutions on the Salesforce platform. Your responsibilities will include: - Leading end-to-end technical delivery of Salesforce Service Cloud projects, from requirement analysis to deployment and post-go-live support - Architecting scalable and high-performing Service Cloud solutions, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat - Providing technical leadership and mentorship to Salesforce developers and administrators - Designing and reviewing Apex classes, LWC components, triggers, and integra...

As a Salesforce Service Cloud Lead Developer at NTT DATA, you will play a crucial role in designing, developing, and delivering enterprise-grade CRM solutions on the Salesforce platform. Your technical expertise combined with leadership capabilities will guide a team of developers, collaborate with stakeholders, and ensure high-quality Service Cloud implementations aligned with business objectives. **Key Responsibilities:** - Lead end-to-end technical delivery of Salesforce Service Cloud projects from requirement analysis to deployment and post-go-live support - Architect scalable and high-performing Service Cloud solutions, utilizing core features such as Omni-Channel, Case Management, Know...

We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical role in the design, development, and implementation of our Service Cloud platform. The ideal candidate will have a deep understanding of Salesforce best practices, a strong background in Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable and robust solutions that enhance our client and agent experience. Key Responsibilities: . Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on Service Cloud features such as Console, Omnichannel, Case Management, Knowledge, and CTI integrations. . Write robust, scalable, and efficient ...

Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SFDC Dev- Service Cloud + Integration to join our team in Chennai, Tamil N?du (IN-TN), India (IN). Job Summary We are looking for an experienced Salesforce Service Cloud Lead Developer to lead the design, development, and delivery of enterprise-grade CRM solutions on the Salesforce platform. The ideal candidate will combine strong technical expertise with leadership capabilities to guide a team of developers, collaborate with stakeholders, and ensure high-quality Servic...

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Technical Business Analyst Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder commun...

Role & responsibilities Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals. Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations. Design scalable solutions for customer onboarding, relationship management, and service automation. Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR). Develop and manage customer journeys, case workflows, and omni-channel service strategies. Ensure compliance with financial regulations and data privacy standards. Conduct stakeholder workshops, training...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (N...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (N...