6.0 - 11.0 years

19 - 30 Lacs

chennai

Work from Office

Interested suitable candidates please be in touch with roopashree.ry@sutherlandglobal.com Technical Business Analyst Description: We are seeking a Technical Business Analyst / Solution Expert with 5+ years of experience bridging client technology requirements and solution delivery. This role focuses on defining requirements, creating solution diagrams, and coordinating implementations for enterprise AI and telephony solutions. Responsibilities: Liaise with client IT and telephony teams to capture requirements. Create solution diagrams and technical documentation. Translate business needs into functional/technical requirements. Manage implementation roadmaps, timelines, and stakeholder commun...

Posted 1 week ago

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Salesforce Financial Services Cloud & Contact Centre SME InterviewPanel

8.0 - 12.0 years

18 - 25 Lacs

bengaluru

Work from Office

Role & responsibilities Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals. Support implementation and optimization of Salesforce FSC and Service Cloud for contact center operations. Design scalable solutions for customer onboarding, relationship management, and service automation. Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR). Develop and manage customer journeys, case workflows, and omni-channel service strategies. Ensure compliance with financial regulations and data privacy standards. Conduct stakeholder workshops, training...

Posted 1 week ago

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Assistant Vice President- Sales Cloud, Service Cloud Technical Architect Genpact

0.0 years

0 Lacs

gurugram, haryana, india

On-site

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (N...

Posted 3 weeks ago

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Assistant Vice President- Sales Cloud, Service Cloud Technical Architect Genpact

0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Posted 1 month ago

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