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Axis Max Life Insurance
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Assistant Vice President - Market Conduct & Customer Obsession

Assistant Vice President - Market Conduct & Customer Obsession

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Axis Max Life Insurance

5 - 7 years

12 - 17 Lacs

gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

business administration assurance human capital underwriting banking operations deployment sales process assistant vice president financial services complaint management

Work Mode

Work from Office

Job Type

Full Time

Job Description

KEY RESPONSIBILITIES

PERSISTENCY MANAGEMENT

Lead and drive 13th and 25th month persistency agenda for the channel by engaging and working closely with Zonal/regional leadership for the channel to enhance collection rates.
Drive 0-60 days collection rates for better persistency management.
Proactively identify and deploy corrective/preventive measures to improve persistency across different cohorts not limited to seller segment, line of business, Ticket size.etc.
Drive ECS/eNACH adoption for cases during issuance and where customer deactivates the existing ECS.
Act as bridge between field/partner and HO by collaborating with the central persistency team and call centre teams to improve collections.
Identify key customer touchpoints such as sales meeting, documentation, underwriting, anniversaries, claim management and develop wow experience for customer to improve persistency.

FREELOOK CANCELLATION

Deploy initiative to improve freelook retention.
Collaborate with relevant stakeholder at HO Field to drive freelook retention within 48 hrs.
Work closely with internal assurance team to drive consequence management.

GRIEVANCE

Build a comprehensive understanding of our strategic goals on customer outcomes, processes involved, metrics in the field.
Chart the strategic roadmap to reduce GIR with the channel.
Proactively identify gaps and recommend remediation s and track for timely closure of agreed solutions.

OVERALL

Initiate and execute all the required activities of the insurer relating to policyholder services, sales process, seller market conduct and complaint management.
Partner Management - Provide strategic insights, suggest improvement initiatives, Fulfil partner request
Ensure fulfilment of regulatory requirement like seller licencing etc.
Build strong governance rhythms with different stakeholders across hierarches to drive the desired outcomes
Bring the industry best practice to improve the persistency, Freelook cancellation and GIR etc.
Develop and deploy early warning indicators to identify potential drop collections, rise in FLC inflow.
Use data analytics to identify cohorts of troublesome geographies to propose corrective actions
Collaborate with training team to create required awareness and education on market conduct.

MEASURE OF SUCCESS

Persistency - increasing persistency to industry best level
Freelook Retention - increase in freelook retention ratios.
Timely delivery project rollout in field

KEY COMPETENCIES

Sound knowledge of life insurance/banking operations model and specifically operations processes such as persistency, FLC etc.
Ability to express ideas clearly and persuasively
Effectiveness in planning and organizing activities
Intra organization skills Ability to work together with all stakeholder involved, flexibility in taking feedback and modifying approach.

DESIRED QUALIFICATION AND EXPERIENCE

At least 5-7 years of experience in life insurance preferably in similar role
Result oriented, customer centricity

Master of business administration or equivalent

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Assistant Vice President - Market Conduct & Customer Obsession