Assistant Vice President - Lean Digital Transformation (Trust & Safety)

You are being hired as an Assistant Vice President - Lean Digital Transformation (Trust & Safety) at Genpact to lead business transformation initiatives within the Trust & Safety domain. Your role will involve leveraging technology, analytics, and Six Sigma principles to drive large-scale global transformations in areas such as content moderation, social media sales, and customer support. You will work closely with operations leadership, cross-functional teams, and senior leadership at both the organization and client levels. Key Responsibilities: - Align with operations leadership to design and implement the transformation agenda, focusing on continuous improvement and operational excellence. - Partner with delivery teams to identify and deliver AI-driven projects, creating value through technology infusion and monetizing them via value-share or revenue assurance mechanisms. - Collaborate with service line experts to develop sustainable, long-term capabilities within the Trust & Safety ecosystem. - Drive the successful incubation of new workflows and improvements to quality and productivity across operations. - Ensure rigor in governance and transformation to achieve short-term operational improvements and long-term business value. - Take ownership of transformation initiatives, working closely with cross-functional teams to ensure successful delivery of client commitments. - Mentor and develop high-potential talent in Lean Digital Transformation (LDT) to build organizational capability and ensure long-term success. Qualifications Required: Minimum Qualifications: - Education: Post-graduate degree from a top-tier institution. - Experience: Extensive experience in Trust & Safety or related domains, with a focus on digital transformation, process excellence, and analytics. - Leadership: Previous experience as a MBB (Master Black Belt) in leading transformation, solution design, or process consulting projects. - Global Exposure: Proven track record in delivering strategic projects involving AI, Gen AI, Automation, and Data Analytics. - Communication: Exceptional communication and influencing skills, with the ability to drive resolution and decisions with senior leadership. - Strategic Leadership: Strong ability in strategic thinking, relationship management, adaptability, and accountability for business outcomes. - Lean & Six Sigma Expertise: Demonstrated experience in leading Lean projects or applying Six Sigma methodologies, with measurable improvements in efficiency and quality. Preferred Qualifications: - Proven success in driving large-scale global transformations within the Trust & Safety domain. - Strong track record of driving digital transformation initiatives to create value for customers in Trust & Safety and related domains. If you are ready to drive transformative change in a global environment and be part of an organization committed to continuous improvement, innovation, and excellence, apply now for this exciting opportunity as an Assistant Vice President - Lean Digital Transformation at Genpact.,