0 years
0 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
In this role, you will be responsible for the HRO Operations. Focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients.
.Handle escalations and resolve complex data issues in a timely manner
.Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.
.Constantly work to find opportunities to drive value beyond SLA's and contractual terms - hence be able to drive value share and Transformation opportunities.
.Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence.
.Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met.
.Be able to build talent for future growth.
.Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
.Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/have understanding of digital assets and tools for HRO domain
.Be able to proactively identify business and Financial risks, and work out alternatives / mitigants
.Experience in Workforce Data Administration (Hire to Retire) operations in an outsourced environment of HRO domain and in-depth end to end process knowledge
.Transition exposure - should have transitioned large client relationships seamlessly.
.Ability to lead & build teams, and influence multiple internal partners
.Ability to build client partnerships and work in cross functional teams, especially with Relationship / Sales teams
.Ability to work in an ambiguous environment. Has to be a self starter
.Exposure to financial & commercial Business Understanding
.Multi-Tasking skills in project delivery and budget
.Innovating process and cultural change
.Excellent quantitative and analytical skills
.Upbeat, confident, outspoken & excellent in communication
.Exposure to working with clients in the Hi-Tech industry will be an added advantage
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