Assistant Team Lead-General Insurance

As a potential candidate, you will be responsible for maintaining basic hygiene and professional standards across the team. You will observe individual performance and conduct regular reviews to provide constructive feedback and coaching. Additionally, you will assist team members with queries related to general insurance products and processes, as well as coordinate with providers to resolve product-related issues. Furthermore, you will organize product training sessions in coordination with providers to ensure that team members are up to date with product knowledge and process changes. Your strong interpersonal skills will be essential in managing staff effectively, resolving internal and customer queries with empathy and efficiency, and supporting staff in handling customer interactions. Moreover, you will be expected to ensure high standards of customer service are maintained, monitor calls and interactions for quality assurance, and provide coaching and feedback to improve service delivery.,