Posted:1 day ago|
Platform:
On-site
Full Time
1. Responsible to achieve daily / weekly / monthly targets as specified by the BM2.
Maintain & follow grooming standards as specified in the SOP Manual3.
Adhere to Enquiry Management & Booking Process as specified in the SOP Manual4.
Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents
5. Ensure that customer is provided with complete details pertaining to the product & cost
6. Responsible for relationship building and servicing the city PSA & TAs
7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings
9. Responsible to coordinate with service team for post-sale process10. Maintain Daily Sales Report11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on new offers12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction13. Adhere to company policy and systems14. Ensure zero monetary losses by cancellation of liabilities and timely collections
Thomas Cook India Limited
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