Assistant Relationship Officer

The ideal candidate for this position will be responsible for engaging with validated customers to drive sales through calls and emails. You will be expected to possess comprehensive product knowledge in order to provide detailed information to customers and effectively resolve any queries they may have. Acting as a liaison between financial institutions (banks and NBFCs) and customers will be a key aspect of this role, ensuring timely resolution of customer queries. Understanding and addressing customer needs to provide top-notch service and support will also be a crucial part of your responsibilities. Additionally, you will be required to track customer feedback and collaborate on continuous improvement plans. Wishfin is an online platform operated by MyWish Marketplaces Private Limited (MMPL), a pioneering company in India's financial marketplaces. MMPL specializes in running neutral financial marketplaces that utilize proprietary technology to facilitate interactions between banks and customers seeking banking products. Some of the MMPL-operated websites include Wishfin and Deal4loans. As part of Wishfin, you will be joining India's premier fintech company dedicated to providing users with actionable plans to make informed financial decisions to achieve their aspirations. The company's offerings cover a wide spectrum of financial products including loans, investments, insurance, credit, and savings.,