Assistant Manager - TS

Applied knowledge of ISO 27001 / SOC Controls Provide RCA for Technical issues. Information and Data Security principles ITIL Policies and procedures operations Comfortable in ITIL change management submissions and process, and being a CAB member Expert knowledge of SQL clusters and BCDR When to use DTU vs vCore Running daily health checks and ensuring uptime Performing backups and recoveries Applying patches and upgrades Troubleshooting and resolving database issues Documenting and optimizing database processes Collaborating with the internal IT team to ensure a seamless workflow. Configuration based, version based, policy based issues are handled Support New scope, changing scope, expanding scope Maintain keys, maintain connectivity to servers and AD Work Issues related to connectivity to data warehouse Support on issues related to Server running slowly, scaling issues Skill to Manage Physical and Virtual Servers in a large environment typically 100+ Servers. Knowledge of ITIL Knowledge of networking fundamentals. Experience in tracking server activity, performing upgrades of software, addressing technical problems. Good Documentation Skills Qualifications Must be knowledgable in best practices Accountable for ensuring SLA adherence with on time ticket acceptance and closures. Ready to work in Rotational shifts(24x5). Required to prepare Technical SOPs and bring in i