Posted:3 months ago|
Platform:
Work from Office
Full Time
Experience : Call center Minimum 1 year of experience as an Assistant Manager in call Center operations Shift: Required flexibility to work in any shift working: 6 days a week (Flexible week off excluding Sat, Sun) Fluent in Tamil & Malayalam, the ability to speak in any additional language will be an added advantage Should be good in Excel and preparing a report Good knowledge of Daily workflow monitoring, planning, shrinkage & Attrition management Monitor Team and individual performance Strong in giving feedback and providing the right performance improvement support to the agents Ability to bring new innovative and process improvement suggestions
KG Invicta Services (kgis)
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