Assistant Manager - Revenue Cycle Management

Key Responsibilities:

• Hands-on management of end-to-end Revenue Cycle Management activities with both commercial and federal payors.
• Mentor and guide associates on QA guidelines, software navigation, new product features, and quality administration.
• Develop and implement employee schedules to align with forecasted operational demands.
• Conduct weekly staff meetings to motivate teams, review performance, and address concerns.
• Monitor and ensure achievement of daily targets, KPIs (Quality, SLA), and overall client metrics.
• Identify process improvement areas, drive efficiency, and implement customer-impacting projects.
• Collaborate with Quality, Training, and other stakeholders for seamless delivery as per SOW requirements.
• Conduct performance reviews, KRA delivery tracking, and feedback mechanisms.
• Set up, monitor, and improve internal processes related to transactional quality, training, and target achievement.
• Develop metrics and reporting systems to monitor quality performance and highlight areas of improvement.
• Take ownership of escalation management, including root cause analysis and preventive action planning.
• Lead and supervise a team of process analysts, ensuring motivation and productivity.

Required Skills and Experience:

• Proven experience in Denial Management and AR follow-up.
• Strong knowledge of RCM processes and guidelines.
• Prior experience in managing or training freshers in accordance with client-set guidelines.
• Excellent communication and organizational skills.
• Proficient in Windows OS and application troubleshooting.
• Demonstrated ability to work independently and with minimum supervision.
• Strong analytical skills and a proactive approach to problem-solving.
• Experience with developing and leading process improvement initiatives.
• Capable of aligning team performance with client and internal goals.
• Knowledge of quality frameworks and tools for performance monitoring.

Preferred Qualifications:

• Bachelors Degree or equivalent in a relevant field.
• Minimum 5-8 years of relevant work experience, with at least 2-4 years in a leadership or mentoring role.
• Familiarity with client metrics and delivery expectations in BPO or healthcare support environments.