Assistant manager- Quality In BPO

Company Description

VIBRANT INFOCOM PRIVATE LIMITED is located in Kolkata, West Bengal, India. The company operates out of 4, Synagogue Street, 3rd Floor, Room No.309. VIBRANT INFOCOM PRIVATE LIMITED is known for its commitment to excellence and innovative solutions in the business process outsourcing (BPO) sector.

Role Description

This is a full-time, on-site role for an Assistant Manager - Quality at VIBRANT INFOCOM PRIVATE LIMITED, located in Kolkata. The Assistant Manager - Quality will be responsible for monitoring and evaluating call quality, conducting quality audits, and providing feedback to the team. They will ensure that all processes meet the established standards and will work on continuous improvement initiatives. The role also involves generating reports on quality metrics, training team members on quality standards, and collaborating with various departments to maintain overall quality.

Qualifications

• Experience in Quality Control, Auditing, and Quality Assurance
• Knowledge of Quality Management Systems and Continuous Improvement processes
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Effective training and coaching abilities
• Bachelor's degree in Business Administration, Management, or a related field
• Previous experience in a BPO environment is preferred