Assistant Manager - Procurement & Stores

The Assistant Store Manager is responsible for supporting the Store Manager in overseeing daily store operations, ensuring company policies are adhered to, optimizing profits, and maintaining high standards of customer service. This role includes leadership, staff management, inventory control, and ensuring adherence to health, safety, and security regulations. The Assistant Store Manager will also play a key role in training and developing employees, resolving customer issues, and contributing to the store's overall success.

Key Responsibilities:

Leadership & Staff Management:

• Provide leadership and direction to all store employees to ensure high performance and alignment with company goals.
• Hire, train, and develop new employees, ensuring they understand company policies and procedures.
• Motivate and engage employees, fostering a positive and productive work environment.
• Organize and manage employee schedules, ensuring sufficient staffing during peak times.
• Prepare and present employee reviews, providing feedback and coaching for improvement.

Customer Service & Satisfaction:

• Resolve customer issues promptly and effectively, ensuring overall customer satisfaction.
• Ensure a consistent and high standard of customer service throughout the store.
• Assist customers when necessary, maintaining a focus on meeting their needs and enhancing their shopping experience.

Operations & Inventory Management:

• Oversee retail inventory, ensuring stock levels are appropriate and products are available for customers.
• Ensure product quality by maintaining proper storage and handling practices.
• Maintain merchandise and visual displays according to company standards and visual plans.
• Ensure that health, safety, and security rules are consistently followed by all staff.
• Ensure the store is well-maintained, including stocking shelves and keeping the store clean.

Collaboration & Support:

• Work closely with the Store Manager to lead the team and achieve store goals.
• Assist the Store Manager with tasks and responsibilities as needed, providing support where required.
• Complete tasks assigned by the General Manager accurately and efficiently.

Profit Optimization:

• Control costs and optimize profits by managing resources effectively and adhering to budgetary guidelines.
• Ensure company policies are followed to maintain operational efficiency and compliance.

Qualifications:

• Previous experience in retail management or a similar role.
• Strong leadership, organizational, and interpersonal skills.
• Excellent problem-solving abilities, especially in customer service situations.
• Ability to manage inventory and ensure the availability of stock.
• Knowledge of health, safety, and security regulations in a retail environment.
• Proficiency in retail management systems and Microsoft Office.
• Ability to work well in a team-oriented environment and foster employee development.