Assistant Manager - Process Training (GDS/Travel/Airline Ticketing)

Job Description

Role TrainingTraining new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People ManagementShould be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: HiringHiring candidates as per client and process requirement on all communication parameters Training PerformanceEnd to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review ReportingEnsure all training reports including internal stakeholder and clients should be shared on time accurately Content CreationShould be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder ManagementShould be able to manage internal communication with peers, stakeholders and clients CoordinationConduct interventions during process training and nesting TNI RefreshersIdentify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Knowledge/ Qualification Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience+3 Years Training ExperienceShould have sound understanding of the training function and should have spent +2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable) GDS Certifications will be an added advantage. Knowledge of GDS (Sabre, Amadeus preferred) Analytical skills, time management skills, exceptional customer service and English communication skills, eye for detail and a multi-tasker Have a fundamental understanding of domestic and international travel, including fare structures, pricing strategies, available resources, and travel documentation requirements.(preferred) Ability to act as a travel counsellor and guide (good knowledge of world travel geography is preferred) Strong interpersonal and English communication skills (verbal & written) with the ability to communicate effectively with both internal and external stakeholders. Easily approachable and a team player, gains the trust and support of team members and peers. Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues. Prior experience as part of Training teams with Exposure of classroom and Online Training