Assistant Manager - Process Excellence

Key Skills:

Roles & Responsibilities:

• Identify and support process improvement initiatives across various functions.
• Apply methodologies such as Lean, Six Sigma, VSM, and Process Reengineering to enhance efficiency.
• Maintain comprehensive documentation of project execution, including Project Charters, Status reports, and Closure reports.
• Collaborate with the Operations team to prioritize and complete Continuous Improvement projects, ensuring timely closure and documentation.
• Independently identify problem areas and work on Continuous Improvement projects.
• Support training and mentoring on Continuous Improvement tools and techniques.
• Drive Process Excellence Governance and facilitate Steer Co meetings with GCC leadership.
• Assist in planning and executing transformation and automation projects.
• Implement a Quality Framework across GCC processes, ensuring maintenance of Corrective and Preventive Actions (CAPA) and Critical to Quality (CTQ) metrics.
• Conduct Root Cause Analysis (RCA) for escalations and quality issues using techniques like 5-Why and Fishbone.
• Coordinate with Operations to complete Failure Mode and Effect Analysis (FMEA) and implement recommended actions.
• Participate in transition activities and risk identification/mitigation during process migrations.
• Optimize KPIs and benchmarks, and regularly review and update Standard Operating Procedures (SOPs).
• Assist in Governance meetings, leadership reporting, project progress updates, and dashboards for Continuous Improvement projects and Process Excellence initiatives.

Experience Requirement:

• 7-10 years of experience in process improvement, quality management, or business transformation.
• Hands-on experience in applying Lean, Six Sigma, and VSM methodologies in a services or shared services environment.
• Proven track record in independently leading cross-functional Continuous Improvement projects.
• Experience in quality frameworks, RCA, CAPA, FMEA, SOP documentation, and governance reporting.

Education: