Assistant Manager Operations

Job Description

Business Unit - Domestic Process Location - Thane Shift Timings - General Day shift Preferred Experience into Financial services Domain for BPO Industry. Roles and responsibilities- CSAT/NPS/Performance management of top quartile and bottom quartile performers. Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performance Will Be Responsible For Client Communication For His Process Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them Ensure Prompt & Accurate Service & Achievement Of Target To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager Should Have Good Knowledge Of MS Excel Good Communication Skills Team Handling Skills Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task Show more Show less