Assistant Manager - Operations & Implementation

Job Description

Key Responsibilities: * Experience in TPA, Insurance Company, UTI TSL , Hospital Sector Understanding of the product and provide training and product demo to new and existing clients Team management/ handing team of Medical officers / quality analysts Handling operations of the accounts Meeting and understanding of the customer requirements, plan implementation Travel to the customer's site as and when required for training and implementing Ensure service levels are maintained at hospitals Establish objectives and operational criteria for accounts managed. Understand the requirements of Clients regularly and implement the process at hospitals. Motivating / retaining the team members. Develop and implement organizational policies and procedures for the facility of customers. Gathering and analyzing data (learning) and using it to plan and implement. Sitting on Team Meetings and representing the views of clients Regular Analysis for effective usage of the platform Planning and implementing strategic changes to improve service delivery. Extrapolating data for quality assurance and monitoring purposes. Regular visit to hospitals to review and streamline the process, document and share MOMs Other activities as assigned by your reporting manager.