Job
Description
Role & responsibilities Manager - Pre-Underwriting/ Underwriting Job Summary The Managers primary responsibilities include overseeing end to end fulfillment team’s daily, weekly and monthly production goals, while ensuring the level of expected service, and quality and integrity of the loans are maintained. The Manager will be responsible for daily interaction with the Team Managers to ensure pipeline and quality goals are on target, provide support with any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Manager will partner with Team managers to ensure that changes are effectively communicated to their teams and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills with expertise in US Residential Mortgage Essential Job Functions: Ensure routine establishment and daily adherence during implementation of all routines for all roles in the unit structure. Implement and coordinate systems access and all launch requirements for line of business during new unit implementation. Oversee production and quality expectations are sustained to achieve monthly business goals and quality service levels during initial ramp period. Conduct daily pull ups with unit leadership during ramp and implementation to ensure successful launch. During launch and implementation review internal and external audit reports and call monitoring and work with Team Leads/ Quality Analysts/ Trainers to conduct individual coaching or team training as needed; address any concerns with manager/team member, if needed Prepare for, attend, and document client meetings/sessions during implementation and launch. Collaborate and calibrate with other Unit Leaders to ensure work cultures and best practices are unified during implementation and launch. Maintain current knowledge of client scope requirements and processes Address personnel issues with guidance from Site Leader and Human Excellence team, as necessary during launch and implementation. Invoicing to funding sources, including calculation of completed units of service and payroll management, including tabulation of accrued employee benefits Interact with clients on a regular basis for daily operational activities & understand and manage service levels and staffing plan Lead Improvement initiatives on the process & generate reports to analyze the data To ensure process compliance and front end all audits Deliver SLAs using the appropriate agile project management methodology, learning & iterating frequently Requirements: Proficient in automated underwriting tools Minimum 3 years of mortgage origination experience with emphasis in loan processing & Initial Underwriting for US Mortgage in pervious role and overall 6 years’ experience in leadership role Span control would range from 80 to 200 employees including SMEs, QAs, Asst Team Leads, Team Leads and AM Ability to lead varying levels of skill sets across multiple teams Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and automated underwriting engines Thorough knowledge of MS Office tools is must. Specifically, MS Excel, MS Word, MS PowerPoint Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals Ability to manage risks while ensuring optimal value and outcomes are achieved Demonstrate a bias for action and a commitment to achieving sustainable results Demonstrate visible commitment to Mphasis and client core values Ability to develop and align the talent needed to meet business goals Strong analytic, interpersonal, and verbal and written communication skills Detail oriented and goal driven Ability to work in a flexible and production-oriented environment Strong leadership and communication skills Must be able to work in a high stress environment while delivering a high-level of customer service Must be willing and able to work as part of a team Good computer knowledge-paperless environment Candidates must be available to work outside of normal business hours when necessary Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member during implementation and launch. Demonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each team member to reach their potential For more details please reach out Menaga-9019730400
