Assistant Manager- Invoice to Cash

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Collections - Spanish language expertWe are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes.ResponsibilitiesIn this role, you will be responsible for all the activities related to Cash & Collection domain..Manage overall collections and AR portfolio, ensuring receivables are current and aligned to company targets..Spanish Language Expertise: Must be fluent in Spanish (written and spoken) to handle customer communications, collections follow-ups, dispute resolutions, and account reconciliations effectively across Spanish-speaking regions..Develop and execute collections strategies to optimize recovery, reduce overdue balances, and improve DSO (Days Sales Outstanding)..Generate and analyze AR aging reports, prioritize customer accounts, and initiate timely collection actions..Contact customers via phone/email, issue statements, dunning letters, and collection notices, and track payment commitments..Reconcile cash applications, direct debits, bank transactions, and customer accounts manage unidentified remittances and credit balance refunds..Investigate and resolve billing queries, order management issues, and customer disputes by engaging cross-functional stakeholders..Prepare and present documentation for governance meetings with Key Account Managers and senior stakeholders..Oversee bad debt forecasting, approvals, write-offs, and settlement agreements, ensuring compliance with policies..Manage inbound hold queues, account enquiry lines ensuring timely resolution of escalations..Provide support on complex reconciliations, escalated dispute cases, and customer deductions by reviewing backup documentation and validity..Ensure adherence to SLAs, KPIs, and compliance requirements (audit standards, treasury)..Partner with internal finance and business teams to align cash collections with business strategy..Drive process improvement, automation initiatives, and efficiency projects to enhance service delivery..Provide coaching, mentoring, and leadership support to junior team members (Band 4B ownership focus)..Run and analyze daily/weekly metrics, ensuring strong month-end close processes and stakeholder reporting..Maintain high standards of customer service, communication, and presentation skills, ensuring positive external and internal relationships.Qualifications we seek in youMinimum qualifications.B.Com Graduation.Bachelor's degree in finance, Accounting, Business Administration, or a related field (master's degree preferred for Band 4B)..Fluency in Spanish and English (written and spoken) - mandatory for customer interaction, dispute resolution, and account reconciliations..Strong knowledge of Accounts Receivable, Collections, Cash Application, Billing, Order Management, and Write-offs with relevant years of experience for Band 4A and for Band 4B..Proficiency in ERP systems (SAP, Oracle, or equivalent) and collections tools (Salesforce, Dunning systems)..Solid understanding of treasury operations, SOX compliance, and audit requirements..Advanced Excel, reporting, and data analysis skills for AR aging, DSO tracking, reconciliations, and governance reporting..Excellent communication, negotiation, and presentation skills to interact with Spanish-speaking customers and internal stakeholders..Strong problem-solving, dispute resolution, and decision-making skills, with ability to handle escalations independently..Experience in managing SLAs, KPIs, and compliance-driven processes..Exposure to process improvement, automation, and global/regional projects (mandatory for Band 4B leadership scope)..Ability to mentor and guide junior team members (Band 4B focus).

Preferred Skill Set
.Excellent Interpersonal Skills.Ability to learn ERP systems.Good analytical and problem-solving skills.Excellent MS Office skills including MS Excel.Good conceptual knowledge and experience in tax activities preferredWhy join Genpact. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
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