Assistant Manager - Front Desk

About Us

Windermere Retreats is a collection of intimate, nature-immersed boutique stays in the Western Ghats of Kerala. We are known for our warm, personalized service, quiet luxury, and deep connection to the land and local culture. We are seeking passionate hospitality professionals who are thoughtful, detail-oriented, and love connecting with people.

Job Description

As the Assistant Manager – Front Desk, you will be the face of the retreat and play a vital role in creating memorable guest experiences. You will assist in managing daily front office operations, ensure smooth check-in/check-out, coordinate with other departments, and uphold our hospitality standards.

Key Responsibilities

• Warmly welcome and assist guests during check-in and check-out
• Handle reservations, phone calls, and emails with accuracy and courtesy
• Assist the Front Office Manager in supervising front desk operations
• Coordinate with housekeeping, kitchen, and travel desk for seamless guest experience
• Manage guest requests, complaints, and feedback with grace and efficiency
• Ensure billing and cash handling procedures are followed correctly
• Maintain guest records and prepare daily reports

Qualifications

• Minimum 2 years of experience in front office operations at a boutique resort or leisure property
• Degree or diploma in hospitality or hotel management preferred
• Excellent communication skills in English and Malayalam (Hindi is a plus)
• Familiarity with property management systems (PMS) and Microsoft Office
• Positive attitude, people-first approach, and willingness to learn

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Munnar, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• total work: 2 years (Required)

Language:

• English, Hindi, Malayalam (Required)

Work Location: In person

Application Deadline: 10/08/2025