Assistant Manager - Customer Support / Sales Coordinator

KRA Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining service features, or guiding customers through processes. Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. Escalate complex problems to higher-level support or management if necessary. Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience. Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken. Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues. Provide customers with a positive and personalized experience, promoting customer loyalty and retention. Manage the customer representative department, train the juniors on understanding the behavior of clients and keep a good tone. Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation.