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Max Life Insurance
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Assistant Manager - Customer Engagement

Assistant Manager - Customer Engagement

Max Life Insurance

2 - 3 years

6 - 7 Lacs

Kurukshetra

Posted:1 month ago| Platform:

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Skills Required

Field operations Front end Claims Data management Office administration Customer service Customer engagement Service quality Recruitment Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues. Audit Rating Measure of Success Service to Delight-NPS-90 & 3 days TAT Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Service to Recruitment-100% Service to Sales(Agency & Cat)-100% Persistency-90% Freelook to retain-45% Desired qualifications and experience Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good

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Max Life Insurance

www.maxlifeinsurance.com

Insurance

New Delhi

N/A Employees

611 Jobs

Key People

Prashant Tripathi

Managing Director & CEO
Subhash Chander

Chief Financial Officer
Kavita Ghosh

Chief Investment Officer

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Assistant Manager - Customer Engagement

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