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Mahindra & Mahindra Ltd
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Assistant Manager Customer Care

Assistant Manager Customer Care

Mahindra & Mahindra Ltd

3 - 8 years

1 - 4 Lacs

jaipur

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

training score engagement development qlikview recognition retention efficiency service mechatronics

Work Mode

On-site

Job Type

Part Time

Job Description

Responsibilities & Key Deliverables

Dealer Manpower availability, training plan for dealership, %age trained, %age certified
Adherance to M&M CI norms Ensure Customer satisfaction in the state by CAPS improvement / NPS Score, DHC, C8, CCCF/1000, escalations, customer engagement programs etc - Speed & quality of concern closure ( Escalated concerns/ PSFs) Workshop Processes & Mgmt Systems - Ensure process parameters in place at workshops, adhering to Business Development Process, DMS, QLIKVIEW, Shop Floor Process, defining Dealer Role Holder Responsibility, Review & Recognition Dealership Profitability - Ensure target achievement by adhering to to yearly Business Plan, Customer Retention, Qwik & Mech Bay Productivity, Bodyshop quality & efficiency, allied business Channel reach & Manpower adequacy - Creation of new service points ( MDSCs/ MASCs/ MMTs), % of FTs with Serive reach, Training Plan Development & Adherence, Training Scores, Training Module, CoTEK Inhouse Training Dealership Satisfaction Score

Preferred Industries

Automobile

Automotive Industry

Education Qualification

Graduate/ Post Graduate in Mechanical/ Automobile/ Mechatronics Engg

General Experience

Core Automotive customer care experience of 3-8 years

Job Segment: Automotive

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Assistant Manager Customer Care