Assistant Manager - CRM Operations

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Roles and Responsibilities:

● Lead all the creation & execution of CRM journeys & automations to boost customer conversion & promotional communications for a specific LOB

● Manage cross functional and geographical stakeholder management to deliver on the set campaign objectives

● Innovate on new campaign types and identify opportunities for increasing the deliverability

● Partner closely with both Growth Manager, technical, and creative colleagues across the organization, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR.

● Anchor project briefs and serve as a SPOC for campaign execution and RCAs

● Develop, measure, and reach objectives and key results at pace without sacrificing quality.

Skills and Qualifications:

● 3-4 years of relevant work experience in CRM campaigns in Ops function at high growth or technology companies.

● Experience working on SFMC CRM platform is highly preferred

● Best-in-class communication skills with a proven ability to work directly with technical teams, and lead cross functional teams more broadly.

● An understanding and passion for recognizing emerging trends, creative excellence, and new technologies.

● Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark
• https://www.outlookbusiness.com/start-up/news/eruditus-secures-150-million-funding-for-ai-expansion-business-growth
• https://economictimes.indiatimes.com/tech/startups/edtech-unicorn-emeritus-story-now-a-harvard-business-school-case-study/articleshow/107648728.cms?from=mdr