Position
RM/PRM/SPRM
No. of Positions
Department
Direct Sales Force
Function
Elite
Reporting to
Cluster Manager - Elite
Band
5/5A/5B
Location
-
Comp.
Key Responsibilities
Maintain Customer Relationship
- Build sustainable relationships and trust with customer via open and interactive communication
- Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan
- Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)
- Perform annual protection review calls as per the timelines
Campaign Calling
- Perform Segmented product based campaigns including GLIP, SWP, FWP and others
- Ensure that the customers are aware of the offering and do not have any confusion regarding the same
Perform Service Request Calls
- Keep records of customer interactions, process customer accounts and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Identify and assess customers needs to achieve satisfaction
Essential qualifications and experience
- Certifications in Financial markets Like - AMFI / CFP , Gender - Female (Preferred)
- Minimum 3 Yrs. of experience in selling multiple financial products to affluent and HNI customers
Competence required
Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers
Position
RM/PRM/SPRM
No. of Positions
Department
Direct Sales Force
Function
Elite
Reporting to
Cluster Manager - Elite
Band
5/5A/5B
Location
-
Comp.
Key Responsibilities
Maintain Customer Relationship
- Build sustainable relationships and trust with customer via open and interactive communication
- Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan
- Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)
- Perform annual protection review calls as per the timelines
Campaign Calling
- Perform Segmented product based campaigns including GLIP, SWP, FWP and others
- Ensure that the customers are aware of the offering and do not have any confusion regarding the same
Perform Service Request Calls
- Keep records of customer interactions, process customer accounts and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Identify and assess customers needs to achieve satisfaction
Essential qualifications and experience
- Certifications in Financial markets Like - AMFI / CFP , Gender - Female (Preferred)
- Minimum 3 Yrs. of experience in selling multiple financial products to affluent and HNI customers
Competence required
Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers