Assistant Manager - Call Centre

2 - 5 years

2 - 5 Lacs

Posted:3 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

ASTER DM HEALTHCARE LIMITED is looking for Assistant Manager - Call Centre to join our dynamic team and embark on a rewarding career journey

  • Manage daily operations of the call center, ensuring high levels of customer satisfaction.
  • Supervise and mentor call center agents, providing training and performance feedback.
  • Develop and implement strategies to improve call center efficiency and service quality.
  • Handle escalated customer issues and resolve them promptly.
  • Monitor call center metrics and prepare reports for management.
  • Coordinate with other departments to ensure seamless customer service.

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Aster DM Healthcare logo
Aster DM Healthcare

Healthcare

Ernakulam

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