Assistant Manager Branch Operations

As a part of International Wealth and Premier Banking (IWPB) team at HSBC, your role will be crucial in ensuring the timely and accurate reporting of transactions received at the ISC. Your responsibilities will include: - Acting as a point of Escalation and monitoring high aging cases for the mapped locations, ensuring responses are aligned with the complaints Policy. - Ensuring uniform adherence to BAU and audit requirements across the mapped locations. - Conducting regular meetings with Mutual Fund Distributors (MFDs) to raise awareness about self-service options and the latest regulations. - Appropriately utilizing the CRM (SFDC) system and ensuring the team captures all activities, complaints, queries, and monitors aging & tagging accordingly. - Handling Institutional desk operations (if applicable) and ensuring institutional transactions are processed as per the set procedures, including daily coordination with corporate customers. - Managing effective customer communication to facilitate timely issue resolution and suggesting initiatives to enhance customer satisfaction. - Collaborating closely with Mutual Fund Distributors and Sales team to maintain service excellence and promptly addressing any discrepancies noticed. - Ensuring proper record-keeping of documents and maintaining branch Controls to avoid adverse comments in Audits. - Contributing to assigned projects and completing them as per the Project plan. Qualifications required for this role include: - A Graduate/Postgraduate with a minimum of 2 years of experience in the Finance Industry. - NISM Series V-A mutual fund Distributors certification. - Experience in customer interface and proficient in MS Office. - Strong communication skills and command over the English language. By joining HSBC, you will be part of a culture that values and respects all employees, where continuous professional development, flexible working arrangements, and growth opportunities are encouraged within an inclusive and diverse environment. Please note that personal data shared during the employment application process will be handled in accordance with HSBC's Privacy Statement, available on the company's website. Join HSBC and unlock new opportunities to grow and thrive in your career.,