Assistant Manager Branch Operations

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Business Descriptor:

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Principal Responsibilities

.Leading and Managing 3 locations Delhi NCR, Rajasthan and Kanpur for Mutual Operations to ensure all work is completed within established service levels and reviews the same on regular basis.

.To guide team to ensure timely and error free reporting of transactions received at the Investor Service Centre. Daily managing TSM control mechanism and Daily check list review of locations.

.Supporting associates on daily basis to ensure accurate and timely responses are shared with investor, MFD etc and all requests are escalated as appropriate.

.Explore and process efficiency suggestions and contribute to achieve customer delight by supervising and managing risk as per regulatory requirement.

.Effective coordination with RTA to ensure minimal escalations.

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HSBC Global Asset Management (India) Private Ltd