Assistant Manager BPO

As a Sales Manager, you will be responsible for developing and implementing sales strategies that are in line with the organizational goals and client requirements. You will lead a sales team, providing them with guidance, support, and coaching to help them achieve both individual and collective targets. Maintaining a high-performance culture and ensuring team morale is essential for success. Monitoring sales metrics, analyzing performance data, and generating reports will be a key part of your role to track progress towards sales goals. By taking proactive measures to address any deviations and optimize performance, you will contribute to the overall success of the team. Building and maintaining strong relationships with clients is crucial. Understanding their needs, addressing concerns, and identifying opportunities for upselling or cross-selling BPO services will be part of your client relationship management responsibilities. Conducting regular training sessions to enhance the sales team's product knowledge, sales techniques, and customer service skills is important for continuous learning and development. Driving professional growth within the team will be a focus area. Identifying areas for process improvement within the sales cycle and implementing effective solutions to streamline operations, improve efficiency, and enhance the customer experience will also be a part of your responsibilities. Collaboration with other departments such as operations, marketing, and finance is necessary to align sales initiatives with overall business objectives and ensure smooth coordination across different functions.,