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Tata AIA Life Insurance
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Assistant Key Account Manager - Virtual Bancassurance Hdfc

Assistant Key Account Manager - Virtual Bancassurance Hdfc

Tata AIA Life Insurance

3 - 5 years

3 - 5 Lacs

delhi delhi india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

bancassurance call coaching training

Work Mode

On-site

Job Type

Full Time

Job Description

Prepare training material for New Phone Bankers

Certification/ Motivation of Phone bankers
Timely Completion of training
Coaching callers based on quality scores for improvement
Training to improve sales

Daily / Monthly - Quality Evaluations

Ensure Quality Lead generation from the Phone Banker
Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
Timely feedback to caller
Collect customer feedback and review scripts regularly
Conducting Monthly certifications for the unit to assess product/process/system
Analyze the training requirements based on the feedback shared

Daily / Monthly - MIS

Prepare the Quality MIS
Ensure the MIS is published to the relevant stakeholders on time

Daily/ Weekly/ Monthly - Others

Assist in preparation of process notes or system requirements
Projects to improve overall lead quality

E. Skills Required

Technical

Good Knowledge of MS Office / MS Excel

Behavioral

Essential / Desired

Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills

F. Incumbent Characteristics

Essential / Desired

Qualification
: Graduation
Post-Graduation
: Desired
Experience
: At least 3-5 years of experience in call centre industry, in Quality / Training process. Any industry

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