4 Call Coaching Jobs

You are required to join our team as an Inside Sales Trainer - Malayalam with prior experience and motivation. Your primary responsibility will be to create and deliver training programs that will enhance the skills and performance of our inside sales team. A deep understanding of sales techniques, product knowledge, and effective training methodologies such as Call Auditing and Call Coaching sessions is essential for this role. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will need to develop training content covering various aspects like sales techniques, product knowledge, objection handling, closing strategies, and customer relationship management. Additionally, leading the onboarding process for new inside sales team members and ensuring a smooth transition into their roles will be part of your duties. Continuous development is crucial in this role, so staying updated on industry best practices, sales trends, and technological advancements relevant to inside sales will be required. You will be expected to modify training programs as needed to incorporate new insights and strategies. Performance evaluation is a key aspect, where you will assess the effectiveness of training programs through evaluations, quizzes, and observations, and provide constructive feedback to drive improvement. Sales coaching and mentoring will also be part of your responsibilities. This involves offering one-on-one coaching sessions to address individual skill gaps, improving performance by auditing calls, and serving as a mentor to guide team members towards achieving their sales targets. Effective cross-functional communication is necessary, as you will work closely with sales managers and the Product team to cascade the latest product-related updates to agents for adding value proposition to the product. Utilizing sales data to identify trends, strengths, and areas for improvement among the inside sales team using Leadsquare will be essential. You will need to incorporate data insights into training programs to enhance decision-making skills. The minimum requirement for this position is 2 years of experience, proficiency in Malayalam, a passion for training the team, and technical proficiency with Leadsquare and other tools. This is a full-time, permanent position based in Entri HQ, Kakkanad, Kochi. Working days are 6 days a week with benefits such as cell phone reimbursement, provided food, health insurance, and Provident Fund. The schedule includes day shift, rotational shift, and weekend availability with a performance bonus. Reliability in commuting or planning to relocate to Kochi, Kerala, is required. Application Questions: - What's your Notice period - What's your current and expected Salary per month - How proficient are you in Sales training techniques Explain. Experience: - Sales trainer: 2 years - Edtech industry: 2 years - Leadsquare: 2 years Language: - Malayalam Location: - Kochi, Kerala Work Location: In person,

As an experienced and motivated Inside Sales Trainer fluent in Malayalam, you will play a crucial role in our team by developing and delivering effective training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be instrumental in driving the success of our sales team. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer relationship management. Additionally, you will lead the onboarding process for new inside sales team members to ensure a smooth transition into their roles. To excel in this role, you will need to stay updated on industry best practices, sales trends, and technological advancements relevant to inside sales. You will be required to modify training programs as needed to incorporate new insights and strategies, ensuring that our team is always equipped with the latest knowledge and skills. As part of your responsibilities, you will assess the effectiveness of training programs through evaluations, quizzes, and observations. Providing constructive feedback to individuals and the team will be essential to drive continuous improvement. You will also conduct one-on-one coaching sessions to address individual skill gaps and improve overall performance by auditing calls. Collaboration is key in this role, as you will work closely with sales managers and the Product team to cascade the latest product-related updates to agents, adding value proposition to the product. Utilizing sales data to identify trends, strengths, and areas for improvement among the inside sales team using Leadsquare will allow you to enhance decision-making skills and incorporate data insights into training programs. To be successful in this position, you must have a minimum of 2 years of experience in sales and 2 years of experience as a sales trainer. Proficiency in Malayalam is a must, along with a passion for training the team. Technical proficiency with Leadsquare and other tools is also required. This is a full-time, permanent position based at Entri HQ in Kakkanad, Kochi. The role requires working 6 days a week in a day shift schedule. In addition to a competitive salary, you will receive benefits such as cell phone reimbursement, a flexible schedule, provided food, health insurance, and a Provident Fund. Performance bonuses are also offered. If you have a background in sales, are proficient in Malayalam, and have a passion for training and mentoring others, we encourage you to apply for this exciting opportunity.,

As an Inside Sales Trainer - Tamil, you will play a crucial role in developing and delivering training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be essential for this role. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer relationship management. Additionally, you will lead the onboarding process for new inside sales team members, ensuring a smooth transition into their roles. To excel in this role, you must stay updated on industry best practices, sales trends, and technological advancements relevant to inside sales. You will be required to modify training programs as needed to incorporate new insights and strategies. Through assessments, quizzes, and observations, you will evaluate the effectiveness of training programs and provide constructive feedback to drive improvement. Sales coaching and mentoring are also key aspects of this role. You will offer one-on-one coaching sessions to address individual skill gaps and improve performance by auditing calls. As a mentor, you will guide team members towards achieving their sales targets. Collaborating closely with sales managers and the Product team, you will communicate the latest product-related updates to agents to enhance the value proposition of the product. Utilizing sales data from Leadsquare, you will identify trends, strengths, and areas for improvement among the inside sales team. By incorporating data insights into training programs, you will enhance decision-making skills. The ideal candidate will have a minimum of 2 years of experience in sales and sales training, proficiency in Tamil, and a passion for training the team. This full-time, permanent role based in Coimbatore requires you to work 6 days a week in a day shift. The benefits include cell phone reimbursement, a flexible schedule, provided food, health insurance, Provident Fund, and the opportunity to work from home. Additionally, there is a performance bonus offered. If you have experience in sales and sales training, are proficient in English and Tamil, and are willing to commute or relocate to Coimbatore, Tamil Nadu, this role may be a perfect fit for you.,

Working as a Team leader in outbound Collection for at least one year. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues. Enforce adherence to security and data protection within organization. Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and presenting solution Maintain good rapport with the team and ensure people bonding. Proper handholding of new CREs to ensure retention Listen to CRE calls, share coach team and feedback on performance. Handle customer escalations Ensure that employees adhere to rostered shift thus resulting in low shrinkage Ensure CREs complete their net Login hours and other KPIs. Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure. Manage, Lead & motivate the CREs to ensure their commitment and engagement. Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge. Ensure adherence to committed quality, accuracy & turnaround of the processes Industry and domain knowledge Customer centricity Basic MS Excel, Word and Outlook Written and spoken communication Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. Able to take quick and rational decision with knowledge of likely impact for basic issues. Eligibility Criteria Should have minimum 1 year experience in team Lead/Acting team leader. Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background