9 Call Coaching Jobs

As an experienced and motivated Inside Sales Trainer fluent in Malayalam, you will play a crucial role in our team by developing and delivering effective training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be instrumental in driving the success of our sales team. **Key Responsibilities:** - Design and develop comprehensive training programs tailored to the needs of the associated Category. - Create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer ...

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are hiring an experienced Contact Centre Trainer (US Collections) to deliver voice process, compliance, and collections training for our US-based client process. The ideal candidate will have strong hands-on experience in voice-based US collections (inbound/outbound) , knowledge of US collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, state laws) , and a proven track record of conducting classroom training, call coaching, and compliance t...

Job Title: Trainer Contact Centre (US Collections) Location: Pune (Magarpatta City) Work from Office Experience: 78 years in US Voice Collections Training Shift: Flexible (Day/Night) Notice Period: Immediate to 30 days About the Role We are hiring an experienced Contact Centre Trainer (US Collections) to deliver voice process, compliance, and collections training for our US-based client process. The ideal candidate will have strong hands-on experience in voice-based US collections (inbound/outbound) , knowledge of US collection laws (FDCPA, FCRA, GLBA, TCPA, ECOA, ADA, EFTA, UDAAP, SCRA, state laws) , and a proven track record of conducting classroom training, call coaching, and compliance t...

Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly - Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/system Analyze the training requirements based on the feedback shared Daily / Monthly - MIS Prepare the Quality MIS Ensure the MIS is published to the ...

Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales Daily / Monthly - Quality Evaluations Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/system Analyze the training requirements based on the feedback shared Daily / Monthly - MIS Prepare the Quality MIS Ensure the MIS is published to the ...

You are required to join our team as an Inside Sales Trainer - Malayalam with prior experience and motivation. Your primary responsibility will be to create and deliver training programs that will enhance the skills and performance of our inside sales team. A deep understanding of sales techniques, product knowledge, and effective training methodologies such as Call Auditing and Call Coaching sessions is essential for this role. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will need to develop training content covering various aspects like sales techniques, product knowledge, objection handli...

As an experienced and motivated Inside Sales Trainer fluent in Malayalam, you will play a crucial role in our team by developing and delivering effective training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be instrumental in driving the success of our sales team. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will create training content covering sales techniques, product knowledge, objection handling, closing strat...

As an Inside Sales Trainer - Tamil, you will play a crucial role in developing and delivering training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be essential for this role. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer relationship management. Additionally, you will lead the onboarding pr...

Working as a Team leader in outbound Collection for at least one year. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues. Enforce adherence to security and data protection within organization. Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and presenting solution Maintain good rapport with the team and ensure people bonding. Proper handholding of new CREs to ensure retention Listen to CRE calls, share coach team and feedback on performance. Handle customer escalations Ensure tha...