Sales Trainer - Tamil - Coimbatore Entri.app

2.0 - 6.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As an Inside Sales Trainer - Tamil, you will play a crucial role in developing and delivering training programs to enhance the skills and performance of our inside sales team. Your deep understanding of sales techniques, product knowledge, and effective training methodologies like Call Auditing and Call Coaching sessions will be essential for this role. Your responsibilities will include designing and developing comprehensive training programs tailored to the needs of the associated Category. You will create training content covering sales techniques, product knowledge, objection handling, closing strategies, and customer relationship management. Additionally, you will lead the onboarding process for new inside sales team members, ensuring a smooth transition into their roles. To excel in this role, you must stay updated on industry best practices, sales trends, and technological advancements relevant to inside sales. You will be required to modify training programs as needed to incorporate new insights and strategies. Through assessments, quizzes, and observations, you will evaluate the effectiveness of training programs and provide constructive feedback to drive improvement. Sales coaching and mentoring are also key aspects of this role. You will offer one-on-one coaching sessions to address individual skill gaps and improve performance by auditing calls. As a mentor, you will guide team members towards achieving their sales targets. Collaborating closely with sales managers and the Product team, you will communicate the latest product-related updates to agents to enhance the value proposition of the product. Utilizing sales data from Leadsquare, you will identify trends, strengths, and areas for improvement among the inside sales team. By incorporating data insights into training programs, you will enhance decision-making skills. The ideal candidate will have a minimum of 2 years of experience in sales and sales training, proficiency in Tamil, and a passion for training the team. This full-time, permanent role based in Coimbatore requires you to work 6 days a week in a day shift. The benefits include cell phone reimbursement, a flexible schedule, provided food, health insurance, Provident Fund, and the opportunity to work from home. Additionally, there is a performance bonus offered. If you have experience in sales and sales training, are proficient in English and Tamil, and are willing to commute or relocate to Coimbatore, Tamil Nadu, this role may be a perfect fit for you.,

Posted 1 day ago

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Team leader - Collection 1point1

1.0 - 4.0 years

1 - 4 Lacs

Bengaluru, Karnataka, India

On-site

Working as a Team leader in outbound Collection for at least one year. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues. Enforce adherence to security and data protection within organization. Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and presenting solution Maintain good rapport with the team and ensure people bonding. Proper handholding of new CREs to ensure retention Listen to CRE calls, share coach team and feedback on performance. Handle customer escalations Ensure that employees adhere to rostered shift thus resulting in low shrinkage Ensure CREs complete their net Login hours and other KPIs. Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure. Manage, Lead & motivate the CREs to ensure their commitment and engagement. Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge. Ensure adherence to committed quality, accuracy & turnaround of the processes Industry and domain knowledge Customer centricity Basic MS Excel, Word and Outlook Written and spoken communication Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. Able to take quick and rational decision with knowledge of likely impact for basic issues. Eligibility Criteria Should have minimum 1 year experience in team Lead/Acting team leader. Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background

Posted 2 weeks ago

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