Assistant Key Account Manager - IBL Affluent Banking

Position Overview

Position Title:

Insurance Sales Manager - Pioneer & Exclusive/VEM (AKAM - IBL Pioneer & Exclusive/VEM)

Role Summary:

Provide support in Sales of Life Insurance business to IndusInd Bank Pioneer & Exclusive/VEM customers in assigned locations. The Pioneer & Exclusive channel of the Bank has high-value, higher-income category customers with evolved financial and investment needs.

B Organizational Relationships

Reports To:

Territory Manager/Area Manager

C Job Dimensions

Geographic Area Covered:

Pioneer & Exclusive Branches / Cluster / VEM Centres

Internal Stakeholders:

• Training
• Branch Operations
• Distribution Operations

External Stakeholders:

• Channel Partner

D Key Result Areas

• Sales

• Achieve pre-set business targets on ANP, case count, active branch, active sales staff, and various KPIs for designated branches/VEM Centre.

• Work jointly with the Pioneer & Exclusive Manager/VEM Executives on Business Implementation plan.
• Drive and motivate IndusInd Bank RM and provide support for logging in applications sourced.
• Tap the right database of the branch and ensure authentic documentation.
• Build relationships with IndusInd Bank Sales/Operations team and ensure business targets and productivity targets of the allocated branches are met effectively.
• Prospect and meet customers within and outside the Branch.
• Develop, agree, and implement short-term and long-term plans to achieve sales targets.
• Achieve Pioneer & Exclusive RM activation targets.
• Work collectively with IndusInd Bank Sales/Operations team and conduct joint sales calls as a team to achieve business numbers.
• Seek commitment from the partner towards the achievement of business objectives.

• Relationship Management

• Manage business relationships between the internal team and channel partner to ensure sales for the company and maintain utmost levels of responsiveness to Channel Partner requirements.

• Effectively execute all Marketing activities as per Partners requirements.
• Ensure timely issuance of policies while resolving all pending issues.
• Adhere to the customer touch-point engagement to service his portfolio of customers.
• Maintain the desired persistency ratio.
• Provide prompt post-sales service with respect to all domains.
• Strategize and interact closely with IndusInd Bank RM on business plan execution.

• Ensure Compliance

• Ensure compliance to internal sales process & other compliance standards.

• Should be process & product champion to ensure adherence to policies and procedures to cultivate a compliance culture in the team.

• MIS

• Adhere to the Training Roadmap.

• Provide timely reports to the Supervisor as per the requirement.
• Adhere to Tata AIA Life code of conduct.

E Skills Required

Technical Skills:

• Ability to interact and conduct sales calls with high-value, higher-income category leads, including Pioneer and Exclusive customers of the Bank.
• Banking, financial services industry, business perspective & planning exposure.
• Product/Subject matter expertise.
• Organizational skills including self-management, problem-solving skills, peer-level coordination, and the ability to deliver a high volume of quality work.

Behavioral Skills:

• Essential:

• Interpersonal skills

• Communication skills
• Creative thinking skills

• Desired:

• Supervising/Leadership skills

• Teamwork skills
• Influencing skills

Incumbent Characteristics

Essential:

• Graduate/Post-graduate qualifications are preferred, with experience in insurance or banking sales.