Assistant Key Account Manager - Axis Virtual - Night Shift

1. Position Overview Position Title Assistant Key Account Manager Axis Virtual Center Department Axis Bank Alternate Channel Level/ Band Assistant Manager/304 1. Organizational Relationships Reports To Regional Sales Head Axis Virtual Center NA Supervises Job Dimensions Geographic Area Covered Internal Stakeholders External Stakeholders Axis AVC Floor Axis Supervisors / Phone Bankers Axis Bank Clients 1. Key Result Areas Organization process Key contributions Frequency • • • • Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Training Daily / Monthly Coaching callers based on quality scores for improvement • Training to improve sales • Ensure Quality Lead generation from the Phone Banker • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines • Timely feedback to caller Quality Evaluations • Collect customer feedback and review scripts regularly • Conducting Monthly certifications for the unit to assess product/process/ system. Daily / Monthly Daily/ Weekly/ • Analyze the training requirements bases the feedback shared. • Prepare the Quality MIS MIS • Ensure the MIS is published to the relevant stakeholders on time. Monthly • Assist in preparation of process notes or system requirements Others • Projects to improve overall lead quality

1. Skills Required Good knowledge of MS Office/MS Excel Technical Behavioral Interpersonal skills • • • Communication skills Creative thinking skills Supervising/Leadership skills• Teamwork Skills • Influencing skills • • • • Relationship Building skills Decision making skills Advance Excel skills 1. Incumbent Characteristics Essential Desired Post- Graduation QualificationGraduation At least 2-3 years of experience in Insurance call center industry in Sales, Quality & Training process. Experience Any industry